This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Unable to send/receive messages in some accounts.

  • 4 replies
  • 4 have this problem
  • 6 views
  • Last reply by hmp

hmp
hmp
more options

Suddenly, since the automatic update to 52.3, I cannot receive any emails for some of my accounts. Clicking on them shows the Server is down/disconnected error. The folder subscribe list for those accounts is empty, no entries and no checkboxes, not even a trash or inbox is present. I tried sending an email to a friend who confirmed they received it, but it showed error when I sent it and told me the email was not sent and not copied to the sent box. My antivirus, isp and antispyware softwares are not the problem, because some of my accounts are still working as normal in thunderbird.

Please help!

Suddenly, since the automatic update to 52.3, I cannot receive any emails for some of my accounts. Clicking on them shows the Server is down/disconnected error. The folder subscribe list for those accounts is empty, no entries and no checkboxes, not even a trash or inbox is present. I tried sending an email to a friend who confirmed they received it, but it showed error when I sent it and told me the email was not sent and not copied to the sent box. My antivirus, isp and antispyware softwares are not the problem, because some of my accounts are still working as normal in thunderbird. Please help!

Chosen solution

Seems to have loads of people complaining. http://downdetector.co.uk/problems/outlook

Read this answer in context 👍 1

All Replies (4)

hmp
hmp Question owner
more options

When I log onto the hotmail/outlook servers, the new emails are loading fine, and there is no change in verification. I don't use two-step. Passwords are unchanged.

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Chosen Solution

Seems to have loads of people complaining. http://downdetector.co.uk/problems/outlook

Toad-Hall
Toad-Hall
  • Top 25 Contributor
more options

Do you use Avast ? Another person had similar issue and found that Avast was the culprit.

In Avast security products you can disable the interception of secure connections:

Open the dashboard of your Avast application. Go to Settings > Active Protection and click Customize next to Web Shield. Uncheck the Enable HTTPS Scanning setting and confirm this by clicking OK.

hmp
hmp Question owner
more options

I don't use Avast, but now the problem accounts are all working again! Thanks Toad-Hall!