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I updated to 56.0 (64-bit), and FF now crashes all the time.

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  • Last reply by philipp

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I recently "updated" to 56.0 (64-bit), and FF now crashed all the time. How do I revert to 32-bit FF?

I recently "updated" to 56.0 (64-bit), and FF now crashed all the time. How do I revert to 32-bit FF?

Chosen solution

can you try to un-tick the box to clear offline-website data at shutdown in the firefox privacy settings?

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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few submitted report ids from there starting with bp-, paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes...

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Thanks, philipp.

Submitted Crash Reports Report ID Date Submitted bp-416690f3-6a00-4374-a2fb-ec0451171001 Sunday, 10/1/2017 10:50 AM bp-92ca08be-aebd-40c2-bd8b-8844e1171001 Sunday, 10/1/2017 10:44 AM bp-3ccac750-c60b-44f8-9a37-7e6061171001 Sunday, 10/1/2017 9:47 AM

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thanks, does it make any difference when you press ctrl+shift+del in firefox and clear the cache & offline-website data for the whole range and wait until that succeeds?

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Doesn't matter. I routinely clear everything, anyway. When I close FF and try to reopen it, I get the "FF is already running" window, and then the crash report. I uninstalled the 64-bit version and downloaded and installed the 32-bit 56.0, but the problem persists.

bp-b0c33851-1848-4869-acce-7cd3b1171001 Sunday, 10/1/2017 2:47 PM

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Chosen Solution

can you try to un-tick the box to clear offline-website data at shutdown in the firefox privacy settings?

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That worked! Thank you, philipp.

Now if I could just get Xmarks to work again...

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philipp said

can you try to un-tick the box to clear offline-website data at shutdown in the firefox privacy settings?

FF 56 64-bit continually crashes on my Lenovo desktop, usually when I have a second browser window open for work-related tasks.

I do not see a box to clear offline website data in the privacy settings.

Any solution to this annoyance?

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Tools > Options > Privacy Settings (on the left) > Settings (under History). Then untick the offline website data box in the lower right of that window.

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The settings button is grayed out

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First check Clear History when Firefox closes (at left). Then click the settings button.

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ajm115834 said

First check Clear History when Firefox closes (at left). Then click the settings button.

Thanks - now I see offline website data is already unchecked. Do I need to keep the Clear History when closes box checked?

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Steve2526, please open a new question for this issue and provide a crash report id. your instability might have a very different reason: Troubleshoot Firefox crashes (closing or quitting unexpectedly)