This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

How do I stop this?

  • 3 replies
  • 5 have this problem
  • 7 views
  • Last reply by Paul

ldb55066
ldb55066
more options

Updated to version 56.0 and now every time I open FF for the 1st time after booting up my PC i get the following screen. This happens instead of FF going to my homepage. Thanks

Updated to version 56.0 and now every time I open FF for the 1st time after booting up my PC i get the following screen. This happens instead of FF going to my homepage. Thanks
Attached screenshots

Chosen solution

Hi

We believe that this issue may be caused by Ccleaner altering or deleting your Firefox session information.

If you go into the Ccleaner settings and exclude Firefox session information from being included when Ccleaner is run, it should stop this issue from happening.

If you are wanting to remove the browsing history when you leave Firefox, this article should help.

Read this answer in context 👍 0

All Replies (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Hi

Do you have Ccleaner installed?

ldb55066
ldb55066 Question owner
more options

Yes, use it regularly. This screen has never been an issue until updating to version 56.0

Paul
Paul
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Hi

We believe that this issue may be caused by Ccleaner altering or deleting your Firefox session information.

If you go into the Ccleaner settings and exclude Firefox session information from being included when Ccleaner is run, it should stop this issue from happening.

If you are wanting to remove the browsing history when you leave Firefox, this article should help.