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A 10/5/17 email from AOL.com suggests that previous verizon customers change their account settings but I don't see that anything has changed. Can you confirm?

  • 4 replies
  • 2 have this problem
  • 1 view
  • Last reply by christ1

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This is how the email reads: Hi elyse.comerford,

We hope you are enjoying your improved email experience since switching to AOL. We are committed to protecting the privacy and security of our customers so we're writing to inform you that your current third party email application is not using the latest, secure mail connection settings. In order to continue sending and receiving your verizon.net mail via your third party email application, you must update your connection settings by November 7, 2017.

Please visit our help site for instructions on how to update your settings.

To avoid having to make changes in the future and to ensure you are using up-to-date security settings, we recommend that you download the AOL app or use mail.aol.com to send and receive your AOL Mail.

For more information, visit our FAQ page.

Sincerely, AOL Mail

This is how the email reads: Hi elyse.comerford, We hope you are enjoying your improved email experience since switching to AOL. We are committed to protecting the privacy and security of our customers so we're writing to inform you that your current third party email application is not using the latest, secure mail connection settings. In order to continue sending and receiving your verizon.net mail via your third party email application, you must update your connection settings by November 7, 2017. Please visit our help site for instructions on how to update your settings. To avoid having to make changes in the future and to ensure you are using up-to-date security settings, we recommend that you download the AOL app or use mail.aol.com to send and receive your AOL Mail. For more information, visit our FAQ page. Sincerely, AOL Mail

All Replies (4)

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AOL.com suggests that previous verizon customers change their account settings but I don't see that anything has changed. Can you confirm?

Confirm what? You haven't provided any details about what AOL wants you to change. If in doubt, check with AOL/Verizon. The message is from them after all.

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This is what AOL are talking about.

Please add the troubleshooting information to your post, or the Mail and News accounts part of it so we can see your current account settings. To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
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Application Basics

   Name: Thunderbird
   Version: 52.3.0
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:52.0) Gecko/20100101 Thunderbird/52.3.0
   Profile Folder: Show in Finder
   Application Build ID: 20170815040357
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles
 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
   account2:
     INCOMING: account2, , (pop3) pop.verizon.net:995, SSL, passwordCleartext
     OUTGOING: , smtp.verizon.net:465, SSL, passwordCleartext, true
   account4:
     INCOMING: account4, , (im) prpl-gtalk, plain, 0
   account5:
     INCOMING: account5, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-b7b15df1-fd94-457d-a9e7-675372120217 (2/17/12)
   https://crash-stats.mozilla.com/report/index/bp-6204377a-2fbc-4c5d-a566-eff062120217 (2/17/12)
   https://crash-stats.mozilla.com/report/index/bp-401c0e84-6e04-4bc4-8e27-651232120128 (1/28/12)
 Extensions
   Lightning, 5.4.3, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
   Theme Font & Size Changer, 55.2, true, {f69e22c7-bc50-414a-9269-0f5c344cd94c}
 Important Modified Preferences
   Name: Value
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
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     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 52.3.0
     font.internaluseonly.changed: true
     font.minimum-size.x-western: 14
     font.name.sans-serif.x-western: Verdana
     font.name.serif.x-western: Georgia
     font.size.fixed.x-western: 14
     font.size.variable.x-western: 18
     mail.openMessageBehavior.version: 1
     mail.spotlight.enable: true
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     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1506556125
     places.history.expiration.transient_current_max_pages: 63606
     plugin.importedState: true
     print.macosx.pagesetup-2: PD94bWwgdmVyc2lvbj0iMS4wIiBlbmNvZGluZz0iVVRGLTgiPz4KPCFET0NUWVBFIHBsaXN0IFBVQkxJQyAiLS8vQXBwbGUvL0RURCBQTElTVCAxLjAvL0VO…
     print.print_bgcolor: false
     print.print_bgimages: false
     print.print_colorspace:
     print.print_command:
     print.print_downloadfonts: true
     print.print_duplex: 0
     print.print_evenpages: true
     print.print_in_color: true
     print.print_margin_bottom: 0.5
     print.print_margin_left: 0.5
     print.print_margin_right: 0.5
     print.print_margin_top: 0.5
     print.print_oddpages: true
     print.print_orientation: 0
     print.print_page_delay: 50
     print.print_pagedelay: 500
     print.print_paper_data: 0
     print.print_paper_height: 11.00
     print.print_paper_name:
     print.print_paper_size: 1084933890
     print.print_paper_size_type: 1
     print.print_paper_size_unit: 0
     print.print_paper_width: 8.50
     print.print_plex_name:
     print.print_printer:
     print.print_resolution: 0
     print.print_resolution_name:
     print.print_reversed: false
     print.print_scaling: 1.00
     print.print_shrink_to_fit: true
     print.print_to_file: false
     print.print_unwriteable_margin_bottom: 56
     print.print_unwriteable_margin_left: 25
     print.print_unwriteable_margin_right: 25
     print.print_unwriteable_margin_top: 25
     privacy.donottrackheader.enabled: true
     security.disable_button.openCertManager: false
     security.disable_button.openDeviceManager: false
     security.OCSP.disable_button.managecrl: false
     security.sandbox.content.tempDirSuffix: {5d4e7162-6f12-7542-965d-835e8e190004}
 Graphics
     GPU #1
     Vendor ID: 0x8086
     Device ID: 0x0116
     Features
     WebGL Renderer: ATI Technologies Inc. -- AMD Radeon HD 6750M OpenGL Engine -- 2.1 ATI-1.51.8
     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: none
     AzureContentBackend: skia
     TileHeight: 512
     TileWidth: 512
 JavaScript
 Incremental GC: 1
 Accessibility
   Activated: 0
   Prevent Accessibility: 0
 Library Versions
     Expected minimum version
     Version in use
     NSPR
     4.13.1
     4.13.1
     NSS
     3.28.5
     3.28.5
     NSS Util
     3.28.5
     3.28.5
     NSS SSL
     3.28.5
     3.28.5
     NSS S/MIME
     3.28.5
     3.28.5Matt said
This is what AOL are talking about. Please add the troubleshooting information to your post, or the Mail and News accounts part of it so we can see your current account settings. To find the Troubleshooting information:
  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
more options

If your current settings work, just keep them.