This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Old/Deleted folders continue to appear

  • 1 reply
  • 2 have this problem
  • 3 views
  • Last reply by sfhowes

mnelson
mnelson
more options

Every time I open Thunderbird, old folders appear with a bunch of gibberish. Even when I delete them, they keep returning every time I reopen Thunderbird. How do I delete them for good so they don't keep reappearing? They don't harm the function of Thunderbird, but it's just annoying to keep having to delete them.

I've attached a screenshot to show what I'm taking about. If I close Thunderbird without deleting these folders, the next time I open Thunderbird, there will be 3 of these folders. Close again without deleting...I'll have 4 the next time I open it. Etc...

Every time I open Thunderbird, old folders appear with a bunch of gibberish. Even when I delete them, they keep returning every time I reopen Thunderbird. How do I delete them for good so they don't keep reappearing? They don't harm the function of Thunderbird, but it's just annoying to keep having to delete them. I've attached a screenshot to show what I'm taking about. If I close Thunderbird without deleting these folders, the next time I open Thunderbird, there will be 3 of these folders. Close again without deleting...I'll have 4 the next time I open it. Etc...
Attached screenshots

All Replies (1)

sfhowes
sfhowes
  • Top 25 Contributor
more options

I would try the steps explained here:

http://kb.mozillazine.org/Phantom_folders