This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have created a firefox account but cannot access it from my new computer in order to transfer my bookmarks. Why not?

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by cor-el

more options

It just says, put in a valid username and password. Is the email address I use for my logon on my old computer not my username?

It just says, put in a valid username and password. Is the email address I use for my logon on my old computer not my username?

Chosen solution

You can also use a USB stick to transfer your personal data from one computer to another computer.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

You can copy files like these with Firefox closed to the current profile folder to recover specific data. Note that you should be cautious with copying SQLite database files if you previously had problems.

  • bookmarks and history: places.sqlite
  • bookmark backups: compressed .jsonlz4 backups in the bookmarkbackups folder
  • cookies.sqlite for the cookies
  • formhistory.sqlite for saved form data
  • logins.json and key3.db (decryption key) for Passwords saved in the Password Manager
  • cert8.db and possibly cert_override.txt for (intermediate) certificates stored in the Certificate Manager
  • persdict.dat for words you added to the spelling checker dictionary
  • permissions.sqlite for Permissions and possibly content-prefs.sqlite for other Site Preferences
  • sessionstore.js for open tabs and pinned tabs

See also:

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

You can also use a USB stick to transfer your personal data from one computer to another computer.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

You can copy files like these with Firefox closed to the current profile folder to recover specific data. Note that you should be cautious with copying SQLite database files if you previously had problems.

  • bookmarks and history: places.sqlite
  • bookmark backups: compressed .jsonlz4 backups in the bookmarkbackups folder
  • cookies.sqlite for the cookies
  • formhistory.sqlite for saved form data
  • logins.json and key3.db (decryption key) for Passwords saved in the Password Manager
  • cert8.db and possibly cert_override.txt for (intermediate) certificates stored in the Certificate Manager
  • persdict.dat for words you added to the spelling checker dictionary
  • permissions.sqlite for Permissions and possibly content-prefs.sqlite for other Site Preferences
  • sessionstore.js for open tabs and pinned tabs

See also: