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Can't download Firefox.

  • 7 replies
  • 1 has this problem
  • 12 views
  • Last reply by Vivian1

Vivian1
Vivian1
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Error message: Couldn't load XPCOM.

Tried installing in Safe Mode with networking. 1. Saved folder "Firefox Setup 56.01" to desktop. 2. Removed Mozilla Firefoxfolder from Programs and Features. 3. Removed Mozilla file folder from C:/Program Files (86) 4. Did not delete Mozilla Maintenance Service from C:/Program Files. 5. Removed Mozilla Firefox shortcuts from desktop. 6. Restarted computer. 7. Launched Firefox Setup 56.01. Got error message

Restarted computer in regular mode. Repeated steps 1-7. Same error message.

Error message: Couldn't load XPCOM. Tried installing in Safe Mode with networking. 1. Saved folder "Firefox Setup 56.01" to desktop. 2. Removed Mozilla Firefoxfolder from Programs and Features. 3. Removed Mozilla file folder from C:/Program Files (86) 4. Did not delete Mozilla Maintenance Service from C:/Program Files. 5. Removed Mozilla Firefox shortcuts from desktop. 6. Restarted computer. 7. Launched Firefox Setup 56.01. Got error message Restarted computer in regular mode. Repeated steps 1-7. Same error message.

All Replies (7)

FredMcD
FredMcD
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Some protection programs don't like the update/install stubs. Go here for the full installer.

http://www.mozilla.org/en-US/firefox/all/ Download Firefox For All Languages And Systems

Vivian1
Vivian1 Question owner
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Thank you for your help. I actually used this full installer when I went through all my steps. However, it didn't work.

Vivian1
Vivian1 Question owner
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Fred, I meant to say that the full installer helped me launch Firefox in Safe mode. However, I am still unable to launch Firefox in regular mode. I am still stuck. Vivian

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/firefox-is-stuck-in-safe-mode Firefox is stuck in Safe Mode

I called for moe help.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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I assume you got the 64-bit Firefox installer.

Did you remove the 64-bit Firefox installation folder as well?

  • (64-bit Firefox) "C:\Program Files\Mozilla Firefox\"
  • (32-bit Firefox) "C:\Program Files (x86)\Mozilla Firefox\"
Vivian1
Vivian1 Question owner
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Fred, Thank you. I will check this out when I am back in the office around mid-week. Vivian.

Vivian1
Vivian1 Question owner
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Corel, Thank you. I used the 64 bit installer. I don't remember if I uninstalled both the 32 bit and 64 bit file folders. I will check this out when I am back in the office mid-week. Vivian