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Cannot hear sound after customizing preferences

  • 2 replies
  • 1 has this problem
  • 4 views
  • Last reply by sfhowes

haventnick
haventnick
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Hello, I tried to setup a notification sound when a new message arrives, but it doesn't seem to be working.

I checked this guide: https://support.mozilla.org/bg/questions/1119690 and made sure everything is the same, but it still does not work.

The sounds in the volume mixer is turned on and I also tried with the plugin "Mailbox Alert", but didn't work again.

Please advise. Thanks in advance!

Hello, I tried to setup a notification sound when a new message arrives, but it doesn't seem to be working. I checked this guide: https://support.mozilla.org/bg/questions/1119690 and made sure everything is the same, but it still does not work. The sounds in the volume mixer is turned on and I also tried with the plugin "Mailbox Alert", but didn't work again. Please advise. Thanks in advance!

All Replies (2)

Zenos
Zenos
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What platform? Playing mail notification sounds in Linux seems to be buggy.

sfhowes
sfhowes
  • Top 25 Contributor
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If this is a custom sound file, I think TB requires it to be a standard 16 bit, 2-channel, 44.1kHz wav file. There are free online audio file converters.