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Firefox crashes

  • 1 reply
  • 1 has this problem
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  • Last reply by FredMcD

cchongritter
cchongritter
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Everytime I try to open firefox the follow message pop up, after press "ok" or close the window nothing happens and I can not use the program: The exception breakpoint A breakpoint has been reached (0x80000003) ocurred in the application at location 0xd9c7a035

I have uninstalled and installed firefox twice and keep appearing the same pop up

Everytime I try to open firefox the follow message pop up, after press "ok" or close the window nothing happens and I can not use the program: The exception breakpoint A breakpoint has been reached (0x80000003) ocurred in the application at location 0xd9c7a035 I have uninstalled and installed firefox twice and keep appearing the same pop up

All Replies (1)

FredMcD
FredMcD
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Let’s do a full clean re-install;

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia