This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Delete screenshot in Firefox Screenshots

  • 3 replies
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

more options

I have taken and uploaded a screenshot to Firefox Screenshots tool, then I downloaded the image to my computer. I then decided I wanted it deleted because it had sensitive data on it that could violate my privacy (seeing it is accessible by someone who can link to it - AKA access is public for those with a link). When I attempted to delete it, I received error message "Error deleting shot." The same occurred with attempting to save expiration date to 10 minutes for example, "Error saving expiration." I cannot even view the screenshot in list of "My Shots." Therefore, I have no choice but to let it stay on the server for 12 days more of time it has left or can someone help me have it deleted immediately? I really need to have that deleted.

I have taken and uploaded a screenshot to Firefox Screenshots tool, then I downloaded the image to my computer. I then decided I wanted it deleted because it had sensitive data on it that could violate my privacy (seeing it is accessible by someone who can link to it - AKA access is public for those with a link). When I attempted to delete it, I received error message "Error deleting shot." The same occurred with attempting to save expiration date to 10 minutes for example, "Error saving expiration." I cannot even view the screenshot in list of "My Shots." Therefore, I have no choice but to let it stay on the server for 12 days more of time it has left or can someone help me have it deleted immediately? I really need to have that deleted.

All Replies (3)

more options

If you do not have a working link to access the screenshot then I'm afraid that you can't remove the screenshot. I think that the screenshot is saved using a special GUID (possibly hashed) to save screenshots, so best is to save the link to make sure that you do not lose it.

Note that if you click Download instead of Save that the screenshot isn't uploaded, but saved to your hard drive.

more options

I have the working link; however, I cannot use any of the tools on the link except for Share and Download. The options to delete or change expiration date are unavailable. For some reason, despite being actively synced, I cannot use its tools to delete or change expiration.

more options

I think that more advanced settings will be available in Firefox 57. In Firefox 56 only some basic features have been implemented with the Firefox screenshot extension.