This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 56.0.2 (64-bit) loses clipboard/won't paste in text windows (OSX Sierra) 10.12.4

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by beanieo

more options

This is similar to https://support.mozilla.org/en-US/questions/1159793#question-reply except I notice that the original poster doesn't mention paste doesn't work in dialog boxes either, and the "paste into Word and then copy and paste into Firefox" workaround doesn't work as a fix, especially for situations with live links and certain web applications. And you simply cannot copy *from* dialog boxes at all with this bug, and you cannot paste into them either. Firefox just refuses. And we are three versions later now, so it would be terrifically awesome if someone would take a look at this.

To see it in action, try copying a link then pasting it into a text area field (say in gmail or yahoo mail.) The link will not paste. Or try copying some random text from a page and then opening a bookmark's properties and pasting the text into the name field. Nothing should happen.

Oh, and another workaround is to paste text into the search bar then copy it out again and past it immediately. Fun.

Things I have tried: rebooting machine, resetting firefox, and this right here is a brand new install of firefox with a brand new profile.

I am including my about:support. Thank you for any assistance! It would be greatly appreciated.

This is similar to https://support.mozilla.org/en-US/questions/1159793#question-reply except I notice that the original poster doesn't mention paste doesn't work in dialog boxes either, and the "paste into Word and then copy and paste into Firefox" workaround doesn't work as a fix, especially for situations with live links and certain web applications. And you simply cannot copy *from* dialog boxes at all with this bug, and you cannot paste into them either. Firefox just refuses. And we are three versions later now, so it would be terrifically awesome if someone would take a look at this. To see it in action, try copying a link then pasting it into a text area field (say in gmail or yahoo mail.) The link will not paste. Or try copying some random text from a page and then opening a bookmark's properties and pasting the text into the name field. Nothing should happen. Oh, and another workaround is to paste text into the search bar then copy it out again and past it immediately. Fun. Things I have tried: rebooting machine, resetting firefox, and this right here is a brand new install of firefox with a brand new profile. I am including my about:support. Thank you for any assistance! It would be greatly appreciated.

All Replies (2)

more options

Solution : https://support.mozilla.org/en-US/kb/refresh-firefox-reset-add-ons-and-settings

Unless it is a Mac Issue.

Note : Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.

more options

As noted in my original post, I tried a reset (refresh), a reinstall, and a new profile. This problem persists even in safe mode. Yes, I'm on a Mac.

I look forward to Firefox 57. Possibly it addresses the issue.