Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox keeps prompting me to save the password for the same site

  • 11 replies
  • 7 have this problem
  • 1 view
  • Last reply by PeterNZ61

more options

Firefox fox keep prompting me to save my new password every time I go to a site. This is happening on multiple sites. How do I fix this without disabling password saving completely.

Firefox fox keep prompting me to save my new password every time I go to a site. This is happening on multiple sites. How do I fix this without disabling password saving completely.

All Replies (11)

more options

Please consider turning on send info to Mozilla before posting a question. This helps us help you.

Please uninstall Flash 26.0 r0 it is a security risk Flash Player Version: 27.0.0.183 https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only>

Consider making a bug report https://bugzilla.mozilla.org/ you are running a beta or a RC version , no idea.

Note : Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed.

Please let us know if this solved your issue or if need further assistance.

more options

Hi  !

Would you please type in the address bar :

about:preferences#privacy (press Enter)

And under 'Forms & Passwords' make sure that :

'Remember logins and passwords for sites' is checked.

more options

Pkshadow said

Please consider turning on send info to Mozilla before posting a question. This helps us help you. Please uninstall Flash 26.0 r0 it is a security risk Flash Player Version: 27.0.0.183 https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> Consider making a bug report https://bugzilla.mozilla.org/ you are running a beta or a RC version , no idea. Note : Firefox 57 Quantum release date Nov 14th https://www.mozilla.org/en-US/firefox/quantum/ Note : Legacy Extensions will be disabled and or removed. Please let us know if this solved your issue or if need further assistance.

This doesn't answer my question at all. Cut and paste answers are worthless

more options

Happy112 said

Hi  ! Would you please type in the address bar : about:preferences#privacy (press Enter) And under 'Forms & Passwords' make sure that : 'Remember logins and passwords for sites' is checked.

obviously this is checked since it keeps prompting me to enter my new password

more options

ducky124 said

Happy112 said
Hi  ! Would you please type in the address bar : about:preferences#privacy (press Enter) And under 'Forms & Passwords' make sure that : 'Remember logins and passwords for sites' is checked.

obviously this is checked since it keeps prompting me to enter my new password

If it is checked it should not prompt you to enter your password, as it supposed to be remembered .....

But would you please take a look at tis article :

https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-and-import?redirectlocale=en-US&redirectslug=Remembering+passwords

Is this helpful  ?

more options

Happy112 said

ducky124 said
Happy112 said
Hi  ! Would you please type in the address bar : about:preferences#privacy (press Enter) And under 'Forms & Passwords' make sure that : 'Remember logins and passwords for sites' is checked.

obviously this is checked since it keeps prompting me to enter my new password

If it is checked it should not prompt you to enter your password, as it supposed to be remembered .....

But would you please take a look at tis article :

https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-and-import?redirectlocale=en-US&redirectslug=Remembering+passwords

Is this helpful  ?

if it was doing what it was supposed to do I wouldn't post here for a solution. your article does not help at all.I know how to make it save passwords, that is not my issue. It prompted me every time for the same website to "update password" after it already filled in the password

more options

ducky124 said

if it was doing what it was supposed to do I wouldn't post here for a solution. your article does not help at all.I know how to make it save passwords, that is not my issue. It prompted me every time for the same website to "update password" after it already filled in the password

You have checked 'Remember logins and passwords for websites' To the right is a button called Exceptions . If you tell Firefox to save passwords, it will always ask about new passwords.

more options

The website might use JavaScript to validate the login data and move it to others (hidden) form fields or modify this data in a way that Firefox thinks that the data got updated. You can verify that by allowing Firefox to update the password and check it in the Password Manager.

Note that you can double-click username and password fields in the Password Manager to modify and update its values.

more options

I have the same problem but only after the update to Firefox Quantum. It doesn't save any passwords for any site. It always comes up with the dialogue and asks me if I want to save the password for this site. If I select to save it it will ask me again next time I visit this site. This is for any sites and for all sites I previously saved passwords using the previous version of firefox. So it didn't even migrate my saved passwords to the new firefox version. It did migrate the exceptions list though.

And before anyone asks, yes I did check the settings and no the site(s) is/are not in the exceptions list.

Cheers

Peter

more options

It is possible that there is a problem with the logins.json and key3.db files that store the usernames and passwords if you do not see any passwords at all in the Password Manager. It is also possible that there are corrupted entries or entries with a blank user name that cause issues.

You can check the logins.json file in a plain text editor and try to rename the two files logins.json and key3.db to see if that makes saving passwords work. Firefox will create new files.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

more options

cor-el said

It is possible that there is a problem with the logins.json and key3.db files that store the usernames and passwords if you do not see any passwords at all in the Password Manager. It is also possible that there are corrupted entries or entries with a blank user name that cause issues. You can check the logins.json file in a plain text editor and try to rename the two files logins.json and key3.db to see if that makes saving passwords work. Firefox will create new files. You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Sorry didn't fix my problem. No new files were created.