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Unable to access menu buttons since new tab function changed

  • 2 replies
  • 1 has this problem
  • 10 views
  • Last reply by wendylou

wendylou
wendylou
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I always used the tiles to access regular sites in a new tab. That has now been removed. I tried to fix it the other day using long-winded instructions, but it didn't work.

I now find that I can't use any of the menu buttons (bookmarks, downloads, menu).

If there is a quick and easy way to fix these problems, I would be grateful if you would let me know please.

I would like to add that it's really annoying having to fix these issues when they worked perfectly fine before.

I always used the tiles to access regular sites in a new tab. That has now been removed. I tried to fix it the other day using long-winded instructions, but it didn't work. I now find that I can't use any of the menu buttons (bookmarks, downloads, menu). If there is a quick and easy way to fix these problems, I would be grateful if you would let me know please. I would like to add that it's really annoying having to fix these issues when they worked perfectly fine before.

All Replies (2)

Shadow110
Shadow110
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Your on a computer. Always expect the unexpected.

Please consider turning on send info to Mozilla before posting a question. This helps us help you. As I have no info from your system that would help see things that cause issues.

Please uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved.

Reinstall Firefox 56.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

wendylou
wendylou Question owner
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Thank you for your reply.

Regardless of whether one should expect the unexpected or not, it is frustrating nonetheless as I have always found Firefox to be reliable.

When asked if I would like to send information about my system I say ‘yes’ but I don’t recall being asked by Mozilla. As I apparently haven’t, would it help you if I gave you some information before proceeding?

If not, I have checked my C drive. I have one folder named ‘Mozilla Firefox’ in C: Program files (x86) but nothing of that name in the C: Program Files folder. (I haven’t deleted it yet.) Should I proceed anyway?

When you say that my Firefox Profile is saved, do you mean that I won’t have to make any changes with the new version (56.0.2).

Also with the menu buttons, sometimes they work, sometimes they don’t.