This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox update 57.0 deleting my suffixes .jpg etc

  • 2 replies
  • 3 have this problem
  • 1 view
  • Last reply by Rose17

Rose17
Rose17
more options

Hi - after installing the latest Firefox update 57.0 on my mac, my file extension names ( .jpg, .pdf etc) don't appear when I save a file to my desktop. So 'something.jpg' now just appears as 'something'. It is a Firefox issue as not happening in Chrome. I have gone into Preferences and changed how files are saved (open in Preview etc), but cannot see anywhere to amend to 'display extensions' names or anything like it. Can anyone help? I can open the files if I manually relabel each to reinsert the file names (something to something.jpg) but it is doing my head in! Any suggestions?

Hi - after installing the latest Firefox update 57.0 on my mac, my file extension names ( .jpg, .pdf etc) don't appear when I save a file to my desktop. So 'something.jpg' now just appears as 'something'. It is a Firefox issue as not happening in Chrome. I have gone into Preferences and changed how files are saved (open in Preview etc), but cannot see anywhere to amend to 'display extensions' names or anything like it. Can anyone help? I can open the files if I manually relabel each to reinsert the file names (something to something.jpg) but it is doing my head in! Any suggestions?

All Replies (2)

philipp
philipp
  • Moderator
more options

hi, could you try if the following steps help?: go to the firefox menu ≡ > help ? > troubleshooting information, click on profile folder/show folder and close all firefox windows afterwards. a window should have opened up - in there delete the file named handlers.json - it will be regenerated again the next time you launch the browser...

Rose17
Rose17 Question owner
more options

Hi, thanks, no tried and that's made no difference.