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On facebook videos show in purple and green instead of normal color.

  • 1 reply
  • 2 have this problem
  • 7 views
  • Last reply by philipp

AnneB.
AnneB.
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Since the latest Firefox upgrade every video on facebook appears purple and green and distorted. I haven't tried any other videos such as utube, but I see on your website that others have the same problem. Please fix the problem.

Since the latest Firefox upgrade every video on facebook appears purple and green and distorted. I haven't tried any other videos such as utube, but I see on your website that others have the same problem. Please fix the problem.

All Replies (1)

philipp
philipp
  • Moderator
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hi, we are currently aware about this on some windows 8 configurations with amd graphics cards and older drivers. please see if there's a more recent graphics driver available for your system at https://support.amd.com/en-us/download and if installing that already solves the playback issue.

otherwise you can do the following to work around the problem: enter about:config into the firefox address bar (confirm the info message in case it shows up) & search for the preference named media.windows-media-foundation.use-nv12-format. double-click it and change its value to false.