This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Program Hangs When Clicking Menu Icon

  • 1 reply
  • 1 has this problem
  • 2 views
  • Last reply by Schleiner

more options

Program hangs and shows (Not Responding) when I click on the Menu button.

If I launch as administrator (right-click the shortcut and select "Run as administrator...") the app functions fine.

This happened with the Quantum update. I have done a complete reinstall as well as a refresh of Firefox to no changes.

Has anyone seen/been able to resolve this?

Windows 10 Enterprise 64-bit

Program hangs and shows (Not Responding) when I click on the Menu button. If I launch as administrator (right-click the shortcut and select "Run as administrator...") the app functions fine. This happened with the Quantum update. I have done a complete reinstall as well as a refresh of Firefox to no changes. Has anyone seen/been able to resolve this? Windows 10 Enterprise 64-bit

All Replies (1)

more options

Still having this issue.

Issue persists in Safe Mode.

Clean install, no add-ons, hardware acceleration on and off, no changes.

Please assist.