Firefox window doesn't display correctly in Windows 10 Home since Firefox Quantum
Since I upgraded my Firefox version to 57 yesterday, the Windows window doesn't display correctly: The menu and tab bars appear completely black font on black background; I can't drag the window; The maximized window doesn't appear on the correct position and sometimes the Windows task bar disappear. I have already tried to reinstall and refresh Firefox, but it didn't change anything. The only that helped was installing the previous version 56. I don't think it is a problem of my Windows version since every other application doesn't have the same problem.
All Replies (10)
hi, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum (or if it's too long through a site like https://pastebin.mozilla.org/ and provide the link here)?
this might give us a clue what is going on. thank you!
Allgemeine Informationen
Name: Firefox Version: 56.0.2 Build-ID: 20171024165158 Update-Kanal: release User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0 Betriebssystem: Windows_NT 10.0 Fenster mit mehreren Prozessen: 1/1 (aktiviert (Standard)) Web-Inhaltsprozesse: 2/1 Stylo: false (deaktiviert (Standard)) Google-Schlüssel: Gefunden Mozilla-Location-Service-Schlüssel: Gefunden Abgesicherter Modus: false
Absturzberichte der letzten 3 Tage
Alle Absturzberichte
Firefox-Funktionen
Name: Activity Stream Version: 0.0.0 ID: activity-stream@mozilla.org
Name: Application Update Service Helper Version: 2.0 ID: aushelper@mozilla.org
Name: Click-to-Play staged rollout Version: 1.4 ID: clicktoplay-rollout@mozilla.org
Name: Firefox Screenshots Version: 10.12.0 ID: screenshots@mozilla.org
Name: Follow-on Search Telemetry Version: 0.9.3 ID: followonsearch@mozilla.com
Name: Form Autofill Version: 1.0 ID: formautofill@mozilla.org
Name: Multi-process staged rollout Version: 3.00 ID: e10srollout@mozilla.org
Name: Photon onboarding Version: 0.1 ID: onboarding@mozilla.org
Name: Pocket Version: 1.0.5 ID: firefox@getpocket.com
Name: Shield Recipe Client Version: 65 ID: shield-recipe-client@mozilla.org
Name: Web Compat Version: 1.1 ID: webcompat@mozilla.org
Erweiterungen
Name: Adblock Plus Version: 3.0.1 Aktiviert: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: Video DownloadHelper Version: 6.3.3 Aktiviert: true ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}
Grafik
Allgemeine Merkmale Compositing: Direct3D 11 Asynchrones Wischen und Zoomen: Mausrad-Eingabe aktiviert; Ziehen der Bildlaufleiste aktiviert WebGL-1-Treiber: WSI Info: EGL_VENDOR: Google Inc. 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(adapter LUID: 00000000000078dd) EGL_VERSION: 1.4 (ANGLE 2.1.0.dec065540d5f) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture_nv12 EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses WebGL-2-Treiber: Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 620 Direct3D11 vs_5_0 ps_5_0) WebGL-2-Treiber: Version: OpenGL ES 3.0 (ANGLE 2.1.0.dec065540d5f) WebGL-2-Treiber: Erweiterungen: GL_ANGLE_depth_texture GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_pack_reverse_row_order GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_frag_depth GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object WebGL-2-Erweiterungen: EXT_color_buffer_float EXT_texture_filter_anisotropic EXT_disjoint_timer_query MOZ_debug OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_compressed_texture_s3tc Direct2D: true DirectWrite: true (10.0.10586.839) GPU 1 Aktiv: Ja Beschreibung: Intel(R) HD Graphics 620 Herstellerkennung: 0x8086 Gerätekennung: 0x5916 Treiber-Version: 21.20.16.4534 Treiber-Datum: 10-7-2016 Treiber: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32 Subsys-ID: 111a1025 RAM: Unknown
Weitere Informationen AzureCanvasAccelerated: 0 AzureCanvasBackend: Direct2D 1.1 AzureCanvasBackend (UI Process): skia AzureContentBackend: Direct2D 1.1 AzureContentBackend (UI Process): skia AzureFallbackCanvasBackend (UI Process): cairo GPUProcessPid: 3324 Entscheidungsprotokoll WEBRENDER: opt-in by default: WebRender is an opt-in feature unavailable by runtime: Build doesn't include WebRender ADVANCED_LAYERS: disabled by default: Disabled by default
Medien
Audio-Backend: wasapi Max. Kanäle: 2 Bevorzugtes Kanallayout: stereo Bevorzugte Sample-Rate: 48000 Ausgabegeräte Name: Gruppe Line 1 (Virtual Audio Cable): ROOT\MEDIA\0000 TOSHIBA-TV (Intel(R) Display-Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&33908863&0&0201 Philips FTV (Intel(R) Display-Audio): HDAUDIO\FUNC_01&VEN_8086&DEV_280B&SUBSYS_80860101&REV_1000\4&33908863&0&0201 Lautsprecher (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1025111A&REV_1000\4&33908863&0&0001 Eingabegeräte Name: Gruppe Mikrofon (Realtek High Definition Audio): HDAUDIO\FUNC_01&VEN_10EC&DEV_0255&SUBSYS_1025111A&REV_1000\4&33908863&0&0001 Mikrofon (Realtek High De
thanks, can you please try to update your intel graphics driver: https://downloadcenter.intel.com/download/27266/Intel-Graphics-Driver-for-Windows-15-60-?product=96551
I tried to update the Intel drivers from the link but it didn't work. So I visited the Acer website to get the latest Intel drivers for my PC. But the update haven't changed anything. The screenshot shows how my PC displays Firefox 57.
ok, in this case you'd probably have to disable hardware acceleration within the firefox settings and see if this improves things: Firefox's performance settings
That's even worse: It causes that the window displays for half a second and then it disappears.
it's interesting that your original question was captured as coming from windows 8 whereas your troubleshooting information said win10 - can you please right-click the firefox icon on your desktop, go to properties > compatibility and make sure you haven't enabled any compatibility settings there...
here someone was reporting a similar problem (with a different solution than recommended so far): https://www.reddit.com/r/firefox/comments/7ckcgw/my_firefox_quantum_bugs_that_i_cant_solve_cant/
Well, disabling the Accent color really fixed it. That's Windows 10 logic xD. But it's very annoying to be forced to work with black Windows 10 the whole time just to be able to run Firefox normally :( I hope it will be working better in a future release but Thanks a lot! :D