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How can I prevent a downloaded update from running?

  • 5 replies
  • 2 have this problem
  • 2 views
  • Last reply by JerrySwift

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Version 57 has destroyed my profile.ini on one of my two pc's and I not cannot get rid of the error. I do not want the downloaded version of 57 to run on my second pc - how can I prevent it? I am also concerned about how I get back to using Firefox on the first pc. This is the first time I have had problems like this. The Refresh routine did not help.

Version 57 has destroyed my profile.ini on one of my two pc's and I not cannot get rid of the error. I do not want the downloaded version of 57 to run on my second pc - how can I prevent it? I am also concerned about how I get back to using Firefox on the first pc. This is the first time I have had problems like this. The Refresh routine did not help.

All Replies (5)

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Thought I had fixed it yesterday - then I get the same error message back: "Your Firefox profile cannot be loaded.It may be missing or inaccessible." It reports this error twice as it loads and then once more when opening first additional tab - after that it appears to be stable. The directories are all there, nothing removed. Windows 7 and Kaspersky running. Any ideas? I haven't yet dropped back to release 56. I have deleted Firefox and re-installed - problem remains. No problems on the machine running 56.....

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hi, are you using the latest version of kaspersky security software? we know that older versions can cause the problem with the "missing profile" dialog but kaspersky has issued a fix by now...

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Fully up to date so far as I know. Its Kaspersky Total Security 2016 with 624 days to run on the licenseand all latest updates run.

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ok, then please update to kaspersky 2018 (which i think you should be entitled to during a running license - but please check with them), i am not sure if they are fixing this bug in last year's software still...

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Thanks will give that a try.