This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox Quantum not connecting.

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by Tonnes

more options

I just downloaded Quantum to replace standard Firefox on my laptop. The new version opens with all my historical tabs but will not connect to the internet. My computer shows a strong connection to my resident WiFi network and I can readily connect via Explorer.

I am sending this help request via my sparate LG pad.

I just downloaded Quantum to replace standard Firefox on my laptop. The new version opens with all my historical tabs but will not connect to the internet. My computer shows a strong connection to my resident WiFi network and I can readily connect via Explorer. I am sending this help request via my sparate LG pad.

All Replies (1)

more options

In case you had to perform a Refresh, can you check your Connection settings in Firefox and make sure No proxy is selected, or the System proxy settings (that are chosen by default by Firefox) are set properly?

There may be a cache issue involved too. Please see the Server Not Found - Troubleshoot connection problems article for that and other guidelines and report back.