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messages dissapear from unified folder as mouse pointer moved over them

dc.cruttenden
dc.cruttenden
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since accidentally installing the beta, my unified folder view stoped working. when the mouse pointer is moved over messages in the unified folder they disappear. have tried downgrading, deleting .msf file and rebuilding the global database. nothing seems to work. please help!

since accidentally installing the beta, my unified folder view stoped working. when the mouse pointer is moved over messages in the unified folder they disappear. have tried downgrading, deleting .msf file and rebuilding the global database. nothing seems to work. please help!

All Replies (7)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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Problem goes away in safe mode? 

see https://support.mozilla.org/en-US/kb/safe-mode-thunderbird
dc.cruttenden
dc.cruttenden Question owner
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unfortunately starting in safe mode the problem persists. I have run out of ideas on this one. perhaps version rollback? 

thanks
Zenos
Zenos
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You can get back onto the regular release track by just downloading from here: https://www.mozilla.org/en-US/thunderbird/all/

sfhowes
sfhowes
  • Top 10 Contributor
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There are a few tips here, especially the 4th and 5th, that sometimes fix corrupted unified folders.

dc.cruttenden
dc.cruttenden Question owner
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Thanks all for your help.

still no resolution for this problem which is causing a lot of inconvenience. any other ideas? haven't been able to rectify his for a month now.

thanks

dc.cruttenden
dc.cruttenden Question owner
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Zenos said

You can get back onto the regular release track by just downloading from here: https://www.mozilla.org/en-US/thunderbird/all/

thanks for this I can only see the beta version on this link and various language versions. the inadvertent upgrade to beta was what caused this problem in the first place. any suggestions of other ways to roll out?

thanks

dc.cruttenden
dc.cruttenden Question owner
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problem solved with rollback to v 5,0 and deleting smart mailboxes

thanks