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Clicking on some web links has no effect

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  • Last reply by DBBrowser

DBBrowser
DBBrowser
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I recently replaced my older Windows 8 laptop, with a newer one running Windows 10. Firefox was installed and set as the default browser. Since then, I've found that links in some sites do nothing when they are clicked upon, even though the mouse cursor changes when hovering over the link.

Specifically, my MDM solution that is accessed via browser can be logged onto, but none of the links in its menu bar can be selected (SSL is also implemented on this site). However, these links work from this new laptop when using the Edge or Internet Explorer browsers. This platform worked from the old laptop running Windows 8, with Firefox also set as my default browser.

Note that I have restarted Firefox in Safe Mode to disable any add-ons, but the problem persists.

I recently replaced my older Windows 8 laptop, with a newer one running Windows 10. Firefox was installed and set as the default browser. Since then, I've found that links in some sites do nothing when they are clicked upon, even though the mouse cursor changes when hovering over the link. Specifically, my MDM solution that is accessed via browser can be logged onto, but none of the links in its menu bar can be selected (SSL is also implemented on this site). However, these links work from this new laptop when using the Edge or Internet Explorer browsers. This platform worked from the old laptop running Windows 8, with Firefox also set as my default browser. Note that I have restarted Firefox in Safe Mode to disable any add-ons, but the problem persists.

All Replies (1)

DBBrowser
DBBrowser Question owner
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So, no suggestions? I'm thinking I am going to have to abandon Firefox, due to the issues this latest upgrade running on Windows 10 has introduced. I spoke with the MDM vendor regarding the issue above, thinking that perhaps there were some other dependencies, such as Java, etc. but was told that they have none. I installed anyway with no resolution.

I've also removed the Firefox v57.x release, and have installed the 32-bit ESR version, as some folks reported having fewer issues with that client. However, it did not address the link issues I've been seeing.

Firefox has also changed the way our corporate Office 365 site renders, so this has screwed the pooch all the way around. It seems that our users are going to revert back to IE, or move to Chrome, as a result.