This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Receiving HDCP error when trying to watch HBO GO and have newest Adobe Flash Player installed. How can I fix this?

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Shadow110

more options

Receiving HDCP error when trying to watch HBO GO and have newest Adobe Flash Player installed. How can I fix this?

Receiving HDCP error when trying to watch HBO GO and have newest Adobe Flash Player installed. How can I fix this?

All Replies (1)

more options

Not finding much info for 2017 | This is HBO now info : For example, if you are watching HBO NOW on an HDCP-compliant laptop, you shouldn't encounter any issues. However, if you connect that same laptop to a TV, then your laptop, the TV, and the cable connecting the two devices must all be HDCP compliant in order for you to view HD-quality video in HBO NOW.

Do not think this is a Firefox Error, it has to be your setup. https://help.hbogo.com/hc/en-us/articles/214919478-What-is-HDCP-

Copy/Paste about:preferences into the Address Bar then Enter. Scroll down to Digital Rights Management put a tick in the box if none is there.

Good luck with this one, Update your Video Card Drivers.

How to Fix HBO Now HDCP Error

In the rare event you see an HDCP (High-bandwidth Digital Content Protection) error popup when using HBO Now, try this. If you’ve been able to stream HBO Now without any problems and you’re just now seeing an HDCP error, you should be able to fix the problem in a few seconds.

First, check to make sure all of your cables are hooked up properly. If you’re on a PC, make sure your video drivers are currently up-to-date. If you’re running an AMD graphics card, head here. If you’re using an NVIDIA graphics card, go here. If you’re trying to stream on a device, close and reopen the HBO Now application. If you’re watching content on a PC, close your browser. Reopen the browser, avoid using incognito mode, and try signing into HBO Now.

Going to leave this a a setup issue on your part to determine if connecting through devices, wrong cables and Video Card Drivers. With out being able to update and check, it is complicated.....

Please let us know if this solved your issue or if need further assistance.