This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why is Firefox 57 incompatable with Norton Internet Security

  • 2 replies
  • 1 has this problem
  • 11 views
  • Last reply by James

more options

I'm now using Firefox 57, your newest version. But I've always had Norton Internet Security in use, as well. Norton recognizes that I've added Firefox 57 but when I try to get it to work with 57 it says it's incompatible. Is this a Norton issue, or yours?

I'm now using Firefox 57, your newest version. But I've always had Norton Internet Security in use, as well. Norton recognizes that I've added Firefox 57 but when I try to get it to work with 57 it says it's incompatible. Is this a Norton issue, or yours?

All Replies (2)

more options

Mozilla normally lets others know when they change the program. It is up to developers to set up their programs.

https://support.norton.com

http://community.norton.com/

more options

jonInWMass said

I'm now using Firefox 57, your newest version. But I've always had Norton Internet Security in use, as well. Norton recognizes that I've added Firefox 57 but when I try to get it to work with 57 it says it's incompatible. Is this a Norton issue, or yours?

The message is stating the version of the Norton extension you have installed in Firefox is not compatible with Firefox 57.0+. It is not saying Firefox 57.0 is not compatible.

Norton has a update. https://community.norton.com/en/blogs/product-update-announcements/norton-22112-product-update-available-now