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My accouint as locked. Please unlock my firefox account.

  • 6 replies
  • 5 have this problem
  • 8 views
  • Last reply by guigs

bobbytod
bobbytod
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I used my email address to create a Firefox account to synchronise my bookmarks, but a message popped up saying that my account was not verified. I tried clicking the link to resend the confirmation email, but still did not receive it (I also checked my spam folder). Now when I try to log into the Firefox account I created, I am told "Sorry. We’ve locked your account. The confirmation email we sent to xxxx@xxxx.com was returned and we’ve locked your account to protect your Firefox data.". I have checked that my email account successfully receives other emails. How can I unlock my new Firefox account?

I used my email address to create a Firefox account to synchronise my bookmarks, but a message popped up saying that my account was not verified. I tried clicking the link to resend the confirmation email, but still did not receive it (I also checked my spam folder). Now when I try to log into the Firefox account I created, I am told "Sorry. We’ve locked your account. The confirmation email we sent to xxxx@xxxx.com was returned and we’ve locked your account to protect your Firefox data.". I have checked that my email account successfully receives other emails. How can I unlock my new Firefox account?

Chosen solution

Anything helpful here?

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cor-el
cor-el
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Chosen Solution

Anything helpful here?

bobbytod
bobbytod Question owner
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Thanks for the reply cor-el. The post linked suggests to wait for 24 hours before trying again - I supposed there isn't much else I can do at this stage. I will check again tomorrow this time and update this post.

Shadow110
Shadow110
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If you do not what was told to me is the 24hrs starts at the last request. So do not request again or it will be more like 48hrs.

guigs
guigs
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@ bobbytod,

Please send me a PM with the email account if it is not working now, it seems to have been 24 hours.

bobbytod
bobbytod Question owner
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I waited the 24 hours (and waited some more just to be sure), and it appears my account is working now. Thanks all!

guigs
guigs
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Happy to hear that.