This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

error message . . .sender rejected AUP#O-1030

drkenrich1688
drkenrich1688
more options

For years I've had my own business websites that have emails come and go through them. I have emails coming in redirected to my private and personal Time Warner account and when sending emails out I set them up as coming from the specific website. I prefer NOT to give out my private address unnecessarily. I get about 100+ spam a day that I just filter to junk and trash (thank you Mozilla for this capability). For the last year I've had emails coming in through a new business as it's growing. Recently I set it up within TB to send out emails just as the others work but I keep getting this email error message. I've attached a .jpg file showing the email as it's set to go out if that helps.

An error occurred while sending mail. The mail server responded: 5.1.0 <admin@vri.ihlpro.com> sender rejected AUP#O-1030. Please verify that your email address is correct in your Mail preferences and try again.

For years I've had my own business websites that have emails come and go through them. I have emails coming in redirected to my private and personal Time Warner account and when sending emails out I set them up as coming from the specific website. I prefer NOT to give out my private address unnecessarily. I get about 100+ spam a day that I just filter to junk and trash (thank you Mozilla for this capability). For the last year I've had emails coming in through a new business as it's growing. Recently I set it up within TB to send out emails just as the others work but I keep getting this email error message. I've attached a .jpg file showing the email as it's set to go out if that helps. An error occurred while sending mail. The mail server responded: 5.1.0 <admin@vri.ihlpro.com> sender rejected AUP#O-1030. Please verify that your email address is correct in your Mail preferences and try again.
Attached screenshots

Chosen solution

Matt,

I tried a different thread to be more concise. It's really the same problem.

You suggestion didn't help but I responded in the other thread where you'd given the same response - https://support.mozilla.org/en-US/questions/1192438 .

So, I'll close this thread.

Thank you. I hope we can get this cleared up.

Read this answer in context 👍 0

All Replies (4)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I looked here that domain name reported by the SMTP server is not the one in the email address and could well be the cause of the SMTP server rejecting the email send.

drkenrich1688
drkenrich1688 Question owner
more options

Thank you for that help. I'm not sure if it's finished yet.

I went to the link and found a report showing 3 failures of note. I then went to my ISP and created two additional email addresses referenced - abuse and postmaster. Then I backed up a page and ran a test on the my email address sender and got a new report.

Email Test Results for admin@vri.ihlpro.com Getting MX record for vri.ihlpro.com (from local DNS server, may be cached)... Got it! Host Preference IP(s) Country mx01.1and1.com. 10 74.208.5.21 mx00.1and1.com. 10 74.208.5.3 Trying to connect to all mailservers: 

   mx01.1and1.com. - 74.208.5.21 [Successful connect: Got a good response [250 OK ] (took 0.522 seconds)
   mx00.1and1.com. - 74.208.5.3 [Successful connect: Got a good response [250 OK ] (took 0.574 seconds)

NOTE: This tool does NOT attempt to determine if an E-mail address exists!

I then went back to test a new email send. It gave me the same error message.

This is beyond my understanding. What do I do next? Should I contact my ISP for help?

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

I might be slow, but I have just reexamined everything and noticed that your mail is being rejected by Road Runner. Not your hosted mail server at all.

So I suggest you reset the identity you are using to use the servers provided by 1and1 to send your mail and bypass road runner completely. They are quite correct in refusing to send mail for a domain they do not control.

Go to the outgoing server (SMTP ) in account settings and add the SMTP server for 1and1, then correct the SMTP server in the identity. For settings to use see https://help.1and1.com/e-mail-and-office-c37589/1and1-mail-basic-c37590/using-the-product-c85088/e-mail-software-setup-credentials-a616889.html

drkenrich1688
drkenrich1688 Question owner
more options

Chosen Solution

Matt,

I tried a different thread to be more concise. It's really the same problem.

You suggestion didn't help but I responded in the other thread where you'd given the same response - https://support.mozilla.org/en-US/questions/1192438 .

So, I'll close this thread.

Thank you. I hope we can get this cleared up.