This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox gives 408 Request Time-out on certain websites while other browsers don't

  • 3 replies
  • 1 has this problem
  • 14 views
  • Last reply by cor-el

ajanpr
ajanpr
more options

Firefox results in 408 Request Time-out error in American physical society journal websites (for example : https://journals.aps.org/prb/pdf/10.1103/PhysRevB.93.115308 ,The link involves a pay-gate unless accessed from a library with subscription.) Problem started only after updating to version 57.0.1(64 bit). Sites load without problems on other browsers like google chrome. I am running firefox 57.0.1(64 bit) on Linux mint 17.3 Cinnamon 64-bit. Thank you in advance

Firefox results in 408 Request Time-out error in American physical society journal websites (for example : https://journals.aps.org/prb/pdf/10.1103/PhysRevB.93.115308 ,The link involves a pay-gate unless accessed from a library with subscription.) Problem started only after updating to version 57.0.1(64 bit). Sites load without problems on other browsers like google chrome. I am running firefox 57.0.1(64 bit) on Linux mint 17.3 Cinnamon 64-bit. Thank you in advance

All Replies (3)

Shadow110
Shadow110
more options

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Or the Linux equivalent. Note: your Firefox Profile is saved. But you should make a back up before you do : https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer

Reinstall with Current Release Firefox 57.0.2 with a Full Version Installer https://www.mozilla.org/firefox/all/

Please let us know if this solved your issue or if need further assistance.

ajanpr
ajanpr Question owner
more options

Hi,

Thank you for suggestion. I followed your instructions and purged and reinstalled firefox, but the problem persists.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache:

  • Options/Preferences -> Privacy & Security -> Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Options/Preferences -> Privacy & Security -> "Use custom settings for history" -> Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window

You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from that domain like bookmarks and history and cookies and passwords and cache and exceptions, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.