This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Emails vanished after changing servers

sol0mon
sol0mon
more options

Hi, I tried to help a client download her emails so that when I changed servers she would not lose her emails. She set up the emails on the old server fine and they all seemed to download. However, when she put in the new server details they all vanished. Now - I haven't used this app before as I have a mac and use Mail, but this surprised me as I assumed that they had been downloaded and therefore wouldn't vanish when she put the new details in.

Can you tell me if there's a way to recover these emails?


Thank you, Sol

Hi, I tried to help a client download her emails so that when I changed servers she would not lose her emails. She set up the emails on the old server fine and they all seemed to download. However, when she put in the new server details they all vanished. Now - I haven't used this app before as I have a mac and use Mail, but this surprised me as I assumed that they had been downloaded and therefore wouldn't vanish when she put the new details in. Can you tell me if there's a way to recover these emails? Thank you, Sol

All Replies (1)

user01229325
user01229325
more options

If this was a IMAP email account the messages are on the providers server not downloaded. Once you change the account details in Thunderbird to point to the new server it does not see the old one. If you still have access to the old server rebuild the account in Thunderbird. When you connect to the old server move the messages to a folder under the Local Folders account n Thunderbird.