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Firefox 57.0.2 64 bit on Windows Insider Preview 171213-1610 has NO SOUND

  • 4 replies
  • 16 have this problem
  • 1 view
  • Last reply by Tuishimi

Tuishimi
Tuishimi
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I have uninstalled/reinstalled, tried the beta's... no sound. Chrome works on youtube/videos. Edge works on youtube/videos. Firefox does not.

What more can I provide you to help troubleshoot this issue?

I have uninstalled/reinstalled, tried the beta's... no sound. Chrome works on youtube/videos. Edge works on youtube/videos. Firefox does not. What more can I provide you to help troubleshoot this issue?

Chosen solution

Tuishimi said

... on Windows Insider Preview 171213-1610 What more can I provide you to help troubleshoot this issue?

This was due to you using the Insider Preview builds and not due to a Firefox update.

https://www.onmsft.com/news/windows-10-insider-build-17063-breaks-audio-in-firefox http://forums.mozillazine.org/viewtopic.php?f=38&t=3036696

Mozilla does have a patch on recent Firefox Nightly builds but is this really the best option when the Windows update was the cause.

Read this answer in context 👍 0

All Replies (4)

Tonnes
Tonnes
  • Locale Leader
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By default, reinstalling or installing beta versions will not help, as most issues are related to settings in your profile, i.e. the user settings.

Could you take a look at the What to do if Firefox won't play any sounds support article to see if anything there (or referred to) helps? Please let us know if it did not.

James
James
  • Top 25 Contributor
  • Moderator
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Chosen Solution

Tuishimi said

... on Windows Insider Preview 171213-1610 What more can I provide you to help troubleshoot this issue?

This was due to you using the Insider Preview builds and not due to a Firefox update.

https://www.onmsft.com/news/windows-10-insider-build-17063-breaks-audio-in-firefox http://forums.mozillazine.org/viewtopic.php?f=38&t=3036696

Mozilla does have a patch on recent Firefox Nightly builds but is this really the best option when the Windows update was the cause.

Modified by James

Tuishimi
Tuishimi Question owner
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I chose to close this since the developers know what the issue is and one way or another, it will be addressed in the future.

Tuishimi
Tuishimi Question owner
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Downloaded nightly and it is fixed.