This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Enabling "Never Remember History" causes issues

  • 6 replies
  • 1 has this problem
  • 2 views
  • Last reply by PhilG41

more options

I have just installed Quantum. At first it looked fine, but when I went to "Options" to change the "Privacy and Security" setting so that Firefox will "Never Remember History", things went wrong: When I go to my homepage http://www.bbc.co.uk/news, the display goes haywire, and images are not downloaded. If I open a new tab, and try to access https://www.google.co.uk, an error message is displayed "Your connection is not secure". If I change the setting back to "Remember History", things are still bizarre. The homepage (BBC News) will now display OK, but I still get the same error message when trying google.co.uk or linkedin.com. Am I doing something incorrectly or is this a genuine bug?

I have just installed Quantum. At first it looked fine, but when I went to "Options" to change the "Privacy and Security" setting so that Firefox will "Never Remember History", things went wrong: When I go to my homepage http://www.bbc.co.uk/news, the display goes haywire, and images are not downloaded. If I open a new tab, and try to access https://www.google.co.uk, an error message is displayed "Your connection is not secure". If I change the setting back to "Remember History", things are still bizarre. The homepage (BBC News) will now display OK, but I still get the same error message when trying google.co.uk or linkedin.com. Am I doing something incorrectly or is this a genuine bug?

Chosen solution

Please Refresh but do this 1st:

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

Read this answer in context 👍 1

All Replies (6)

more options

Chosen Solution

Please Refresh but do this 1st:

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.

more options

Firefox 42+ has a Tracking Protection feature that is enabled by default in Private Browsing mode. Firefox can show a shield icon at the left end of the location/address bar that some content is blocked by Tracking Protection, click the shield icon for more information.

You can disable this feature in "Options/Preferences -> Privacy" or via the about:privatebrowsing page that get when you open a New Private Window.

  • Options/Preferences -> Privacy: "Use Tracking Protection in Private Windows"

Modified by cor-el

more options

Pkshadow said

Please Refresh but do this 1st: then TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...: If is your Profile : Note: Any customization will revert back to default, you will also need to reinstall Extensions. Please let us know if this solved your issue or if need further assistance.
more options

Thank you Pkshadow. I followed your instructions and so far so good. I did not have to restore the backups, but I reinstalled the extensions one at a time then tested, just to be sure. I've been using Quantum for over a day now without trouble. Thanks again for your help.

more options

cor-el said

Firefox 42+ has a Tracking Protection feature that is enabled by default in Private Browsing mode. Firefox can show a shield icon at the left end of the location/address bar that some content is blocked by Tracking Protection, click the shield icon for more information. You can disable this feature in "Options/Preferences -> Privacy" or via the about:privatebrowsing page that get when you open a New Private Window.
  • Options/Preferences -> Privacy: "Use Tracking Protection in Private Windows"
more options

Hello cor-el, Thank you very much for helping. I applied the fix provided by Pkshadow, and did not have to disable the privacy setting. Cheers.