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All of a sudden the content of all open tabs disappears and I get a "loading" animation on a white background. I can only fix it by restarting Firefox

  • 3 replies
  • 1 has this problem
  • 18 views
  • Last reply by cor-el

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It happens around once a day. If I wait there's a small chance that content will appear again. I haven't noticed any pattern. It might start when I switch to a tab I've just opened. Then all other tabs' content disappears and the loading animation appears.

The crash involved might be this one: https://crash-stats.mozilla.com/report/index/6f1b4506-7e82-481e-b52c-ddcd30171231

It happens around once a day. If I wait there's a small chance that content will appear again. I haven't noticed any pattern. It might start when I switch to a tab I've just opened. Then all other tabs' content disappears and the loading animation appears. The crash involved might be this one: https://crash-stats.mozilla.com/report/index/6f1b4506-7e82-481e-b52c-ddcd30171231

All Replies (3)

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Crash Reason EXCEPTION_BREAKPOINT snxhk64.dll@0xa023

Update Video Card Drivers You have some errors https://www.intel.com/content/www/us/en/support/detect.html

Please : go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a tick in the box) the setting to Prevent Accessibility Services from accessing your browser.

Monitor in Task Manager. Should stay below 2 gigs. If excessive then do below and monitor and change if need to...Test and go up again , go back down, it will eventually get a zone you and it can live with.

Go to the 3 Bar Menu then Options --> General --> Performance and untick everything. change the recommended size lower then see how it runs. Note: 1 = No Multiprocessor = slow again. Try 2 Restart Firefox after making these changes please.

Please let us know if this solved your issue or if need further assistance.

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sedumitr said

It happens around once a day. If I wait there's a small chance that content will appear again. I haven't noticed any pattern. It might start when I switch to a tab I've just opened. Then all other tabs' content disappears and the loading animation appears. The crash involved might be this one: https://crash-stats.mozilla.com/report/index/6f1b4506-7e82-481e-b52c-ddcd30171231

Thank you! I'll write here if the problem appears again.

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Note that this is a problem with snxhk64.dll

This file belongs to your Avast security software, so you need to contact Avast about this issue.

Don't know if this still applies: