This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

When starting Firefox it wants to install an update. It appears to install but when I open Firefox again to does the same thing

more options

When starting Firefox it wants to install an update. It appears to install but when I open Firefox again to does the same thing. I have tried running as Administrator and installing a new fresh version. After installing a new version all seems fine but in a few weeks I start getting the same message again. There is no error message, just that it is installing an update.

When starting Firefox it wants to install an update. It appears to install but when I open Firefox again to does the same thing. I have tried running as Administrator and installing a new fresh version. After installing a new version all seems fine but in a few weeks I start getting the same message again. There is no error message, just that it is installing an update.

Chosen solution

You may want to clear the updates folder in case something is "stuck" there. Firefox will check for the 57.0.3 update at some point and download it again.

Open the updates folder by pasting the following path into the Windows 7 Start menu search box and pressing Enter:

%LOCALAPPDATA%\Mozilla\updates

That should expand to the hidden folder:

C:\Users\your_username\AppData\Local\Mozilla\updates

Here you can see folders for any staged updates that will install on your next Firefox restart. If you see any folders here, go ahead and remove them.

Hopefully that will make future updates go more smoothly. Let us know.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

You may want to clear the updates folder in case something is "stuck" there. Firefox will check for the 57.0.3 update at some point and download it again.

Open the updates folder by pasting the following path into the Windows 7 Start menu search box and pressing Enter:

%LOCALAPPDATA%\Mozilla\updates

That should expand to the hidden folder:

C:\Users\your_username\AppData\Local\Mozilla\updates

Here you can see folders for any staged updates that will install on your next Firefox restart. If you see any folders here, go ahead and remove them.

Hopefully that will make future updates go more smoothly. Let us know.