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Firefox crashes

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  • Last reply by cor-el

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490b117c-7c1f-42bd-8f24-0d35085e258d 12/17/2017 9:51 AM 38f9bfdc-6139-4f14-8e9c-9b21a2a13a22 11/29/2017 7:32 PM 9bcf260b-e023-4a29-b6cd-4aa0529a43d7 11/29/2017 7:31 PM 11fb0353-d8d9-4749-a407-4257888eec38 11/15/2017 2:17 PM 742e720f-9963-42c5-937c-602ba319c518 11/7/2017 6:52 PM df785004-6917-4fe9-9d66-b5ca9659f9f2 11/7/2017 7:26 AM 7340ec06-0765-4df3-bb98-52ed26303dab 10/1/2017 1:48 PM 4868d291-9389-4ad5-a0e7-295c2372f47a 10/1/2017 1:47 PM 181eec72-af0f-4dc8-801d-6d35b0666ae1 9/9/2017 3:46 PM b5fd6d9a-7019-40a9-aca4-8377df5a3c24 2/19/2017 7:33 PM f9d1d27e-081d-4ec5-8574-a1b05bdb4753 2/10/2017 4:58 PM e7df11f3-588d-4856-916c-029c51c0231d 10/9/2016 11:47 AM eebd70e1-4ec5-4090-8201-41c6a1f4c8ab 8/22/2016 9:28 AM 133fb53f-e0eb-43aa-b225-5066e6263e02 7/26/2016 9:05 PM 15ce4eff-ef63-4c47-8bfa-07c09bfdd7dc 1/11/2016 9:03 PM 8ffb2990-6515-42d7-98ba-343adefd65aa 1/7/2016 5:05 PM 1ba791af-c0d4-4acb-b524-1ce5a57a28e5 12/15/2015 3:36 PM 2e5ca20e-8b1d-4b01-80f5-6a37321b2f4e 11/16/2015 9:20 AM 61c12bc8-6d69-430e-890c-1db008434393 10/11/2015 3:28 PM a6bf502f-0384-400f-9206-9c875c063b64 9/25/2015 9:30 PM 793f8d96-9e68-466d-977f-172dc00e963c 8/20/2015 7:42 PM 8cad9e87-e013-48f3-a5f7-540f439f8322 8/15/2015 6:49 PM 0516709d-7861-4547-9df3-70a3210958a0 8/1/2015 10:13 AM ba5424fe-bfba-4ee8-b706-4e9c8adf6384 6/20/2015 8:35 AM 17683595-8ec5-4196-ad57-2c38df5202c5 5/28/2015 9:10 PM 756962ce-4e53-471d-94f8-f87a9780183e 4/26/2015 7:02 PM d7eee8f8-55ad-40c0-9d3c-2439f043ecab 4/26/2015 4:20 PM 1402972b-4fb1-43e9-8b5a-4516d8976865 4/26/2015 4:18 PM e8f078e9-c206-4e98-a16d-f43388475c31 3/15/2015 9:31 AM cc2370a9-61e5-423f-9558-b8050431141c 3/14/2015 8:26 PM 97d34e6a-b25f-4a86-8036-1b543bc11ac4 3/14/2015 6:48 PM 5220db0c-2f24-437d-9364-7c71d7ffbad6 2/22/2015 2:08 PM efb9e1dc-64e3-4421-8523-12f3ec4ce20c 2/21/2015 7:49 PM a6810b77-79e9-4f5d-ab94-467514ef83b1 2/20/2015 9:52 PM 433af185-2bb1-4964-b494-4ffacff89474 2/7/2015 6:03 PM ca368c11-28ae-42b3-b4fb-a4dda9ab5744 11/23/2014 9:02 PM 35063484-7c8c-4de8-b9e9-cb42374b354b 11/23/2014 9:02 PM 5a48bac5-92ec-4911-9b72-7efe624d9b04 11/23/2014 9:02 PM aacc0050-dfdb-4931-9fcd-f623172972c8 11/23/2014 9:02 PM 94cd1338-f770-4e59-8a4e-651ae4039160 11/23/2014 9:01 PM 7de10a52-df6e-4e2c-a82e-132ccc57dc79 11/23/2014 8:58 PM fca8b863-e467-4859-b1e6-65cc14e46f14 11/23/2014 8:54 PM 2f538428-fb9b-4c21-a50a-1451f6a17341 11/23/2014 8:54 PM ad948079-d4e6-4157-a418-a6dc5f495399 11/23/2014 8:54 PM 98af478c-53e2-4c0b-a57d-9d51f1a1c5a3 11/23/2014 8:52 PM 30b3d65a-ddce-414d-b8ed-a0d34ad417ec 11/23/2014 8:50 PM 0e5381b1-bbce-4eef-9176-f654b2b11420 11/23/2014 8:50 PM 1481b684-510a-4cd2-9ca2-39af68b54ab5 11/23/2014 8:47 PM 34f7832d-23d0-49d2-bd7b-9279d0f59729 11/23/2014 8:43 PM 7fc2414f-894c-4005-96de-7b3ec3ce0cd9 11/23/2014 8:43 PM 8063dd4b-784f-4eff-9727-14759888451f 11/23/2014 8:41 PM 7dd79464-95f4-494a-a291-6079b4308527 11/23/2014 8:41 PM f175d299-e7ba-4f0f-99fd-6290a45e9082 11/23/2014 8:40 PM aa777362-e06e-459e-93f7-e8ca91af8ca0 11/23/2014 8:40 PM 90152426-1c46-4f27-a865-192fe93fc7a2 11/23/2014 8:40 PM 0205cb0c-197a-4daf-8bc3-8296df61bf47 11/23/2014 8:40 PM 62ae7f6b-3967-405b-b5b1-688e3c59b18d 11/23/2014 8:39 PM cc9d6f8c-96f7-4313-99be-a98c3ca2805a 11/23/2014 8:39 PM 77ca0989-3210-4746-9230-34c3f2b7ff28 11/23/2014 8:39 PM a4b10575-5777-4f52-9ded-3ee6014cc305 11/23/2014 8:39 PM a5f665ef-d3b0-473e-b14b-28c2b78e1d01 11/23/2014 8:39 PM baf8ad81-1190-4740-b133-e6272be47a07 11/23/2014 8:39 PM 4752b06c-52f4-47c9-b8a5-4de96f9af8fa 11/23/2014 8:31 PM bd5fa7bf-b758-4c51-8b86-6d1223c62cd6 11/23/2014 8:31 PM 911f3c57-f3e4-4e2e-9533-8d786e29445b 11/23/2014 8:30 PM 3c93b79b-23c2-42d8-9a21-b29cac3703ca 11/23/2014 8:30 PM 1abf552d-7ce0-48e9-95bc-6093c054edb8 11/23/2014 8:27 PM 76a98783-f31f-409e-8be9-18acece70279 11/23/2014 8:27 PM 26c0eded-a5ba-425c-96e8-f7a5b0e0d89b 11/23/2014 8:24 PM 10405e4b-b716-409e-907d-68f18be19ca7 11/23/2014 8:24 PM c5e9e3d9-1b60-4f47-a7c1-06d9d98b043d 11/23/2014 8:24 PM

490b117c-7c1f-42bd-8f24-0d35085e258d 12/17/2017 9:51 AM 38f9bfdc-6139-4f14-8e9c-9b21a2a13a22 11/29/2017 7:32 PM 9bcf260b-e023-4a29-b6cd-4aa0529a43d7 11/29/2017 7:31 PM 11fb0353-d8d9-4749-a407-4257888eec38 11/15/2017 2:17 PM 742e720f-9963-42c5-937c-602ba319c518 11/7/2017 6:52 PM df785004-6917-4fe9-9d66-b5ca9659f9f2 11/7/2017 7:26 AM 7340ec06-0765-4df3-bb98-52ed26303dab 10/1/2017 1:48 PM 4868d291-9389-4ad5-a0e7-295c2372f47a 10/1/2017 1:47 PM 181eec72-af0f-4dc8-801d-6d35b0666ae1 9/9/2017 3:46 PM b5fd6d9a-7019-40a9-aca4-8377df5a3c24 2/19/2017 7:33 PM f9d1d27e-081d-4ec5-8574-a1b05bdb4753 2/10/2017 4:58 PM e7df11f3-588d-4856-916c-029c51c0231d 10/9/2016 11:47 AM eebd70e1-4ec5-4090-8201-41c6a1f4c8ab 8/22/2016 9:28 AM 133fb53f-e0eb-43aa-b225-5066e6263e02 7/26/2016 9:05 PM 15ce4eff-ef63-4c47-8bfa-07c09bfdd7dc 1/11/2016 9:03 PM 8ffb2990-6515-42d7-98ba-343adefd65aa 1/7/2016 5:05 PM 1ba791af-c0d4-4acb-b524-1ce5a57a28e5 12/15/2015 3:36 PM 2e5ca20e-8b1d-4b01-80f5-6a37321b2f4e 11/16/2015 9:20 AM 61c12bc8-6d69-430e-890c-1db008434393 10/11/2015 3:28 PM a6bf502f-0384-400f-9206-9c875c063b64 9/25/2015 9:30 PM 793f8d96-9e68-466d-977f-172dc00e963c 8/20/2015 7:42 PM 8cad9e87-e013-48f3-a5f7-540f439f8322 8/15/2015 6:49 PM 0516709d-7861-4547-9df3-70a3210958a0 8/1/2015 10:13 AM ba5424fe-bfba-4ee8-b706-4e9c8adf6384 6/20/2015 8:35 AM 17683595-8ec5-4196-ad57-2c38df5202c5 5/28/2015 9:10 PM 756962ce-4e53-471d-94f8-f87a9780183e 4/26/2015 7:02 PM d7eee8f8-55ad-40c0-9d3c-2439f043ecab 4/26/2015 4:20 PM 1402972b-4fb1-43e9-8b5a-4516d8976865 4/26/2015 4:18 PM e8f078e9-c206-4e98-a16d-f43388475c31 3/15/2015 9:31 AM cc2370a9-61e5-423f-9558-b8050431141c 3/14/2015 8:26 PM 97d34e6a-b25f-4a86-8036-1b543bc11ac4 3/14/2015 6:48 PM 5220db0c-2f24-437d-9364-7c71d7ffbad6 2/22/2015 2:08 PM efb9e1dc-64e3-4421-8523-12f3ec4ce20c 2/21/2015 7:49 PM a6810b77-79e9-4f5d-ab94-467514ef83b1 2/20/2015 9:52 PM 433af185-2bb1-4964-b494-4ffacff89474 2/7/2015 6:03 PM ca368c11-28ae-42b3-b4fb-a4dda9ab5744 11/23/2014 9:02 PM 35063484-7c8c-4de8-b9e9-cb42374b354b 11/23/2014 9:02 PM 5a48bac5-92ec-4911-9b72-7efe624d9b04 11/23/2014 9:02 PM aacc0050-dfdb-4931-9fcd-f623172972c8 11/23/2014 9:02 PM 94cd1338-f770-4e59-8a4e-651ae4039160 11/23/2014 9:01 PM 7de10a52-df6e-4e2c-a82e-132ccc57dc79 11/23/2014 8:58 PM fca8b863-e467-4859-b1e6-65cc14e46f14 11/23/2014 8:54 PM 2f538428-fb9b-4c21-a50a-1451f6a17341 11/23/2014 8:54 PM ad948079-d4e6-4157-a418-a6dc5f495399 11/23/2014 8:54 PM 98af478c-53e2-4c0b-a57d-9d51f1a1c5a3 11/23/2014 8:52 PM 30b3d65a-ddce-414d-b8ed-a0d34ad417ec 11/23/2014 8:50 PM 0e5381b1-bbce-4eef-9176-f654b2b11420 11/23/2014 8:50 PM 1481b684-510a-4cd2-9ca2-39af68b54ab5 11/23/2014 8:47 PM 34f7832d-23d0-49d2-bd7b-9279d0f59729 11/23/2014 8:43 PM 7fc2414f-894c-4005-96de-7b3ec3ce0cd9 11/23/2014 8:43 PM 8063dd4b-784f-4eff-9727-14759888451f 11/23/2014 8:41 PM 7dd79464-95f4-494a-a291-6079b4308527 11/23/2014 8:41 PM f175d299-e7ba-4f0f-99fd-6290a45e9082 11/23/2014 8:40 PM aa777362-e06e-459e-93f7-e8ca91af8ca0 11/23/2014 8:40 PM 90152426-1c46-4f27-a865-192fe93fc7a2 11/23/2014 8:40 PM 0205cb0c-197a-4daf-8bc3-8296df61bf47 11/23/2014 8:40 PM 62ae7f6b-3967-405b-b5b1-688e3c59b18d 11/23/2014 8:39 PM cc9d6f8c-96f7-4313-99be-a98c3ca2805a 11/23/2014 8:39 PM 77ca0989-3210-4746-9230-34c3f2b7ff28 11/23/2014 8:39 PM a4b10575-5777-4f52-9ded-3ee6014cc305 11/23/2014 8:39 PM a5f665ef-d3b0-473e-b14b-28c2b78e1d01 11/23/2014 8:39 PM baf8ad81-1190-4740-b133-e6272be47a07 11/23/2014 8:39 PM 4752b06c-52f4-47c9-b8a5-4de96f9af8fa 11/23/2014 8:31 PM bd5fa7bf-b758-4c51-8b86-6d1223c62cd6 11/23/2014 8:31 PM 911f3c57-f3e4-4e2e-9533-8d786e29445b 11/23/2014 8:30 PM 3c93b79b-23c2-42d8-9a21-b29cac3703ca 11/23/2014 8:30 PM 1abf552d-7ce0-48e9-95bc-6093c054edb8 11/23/2014 8:27 PM 76a98783-f31f-409e-8be9-18acece70279 11/23/2014 8:27 PM 26c0eded-a5ba-425c-96e8-f7a5b0e0d89b 11/23/2014 8:24 PM 10405e4b-b716-409e-907d-68f18be19ca7 11/23/2014 8:24 PM c5e9e3d9-1b60-4f47-a7c1-06d9d98b043d 11/23/2014 8:24 PM

All Replies (3)

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx57

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

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bp-7dfa9494-03cf-490a-96c8-195770180102 1/2/2018 1:23 PM bp-eb17fec7-8aec-4ba1-b849-8de320180102 1/2/2018 12:40 PM bp-01273d5c-cb87-42a7-9325-4f6770171204 12/4/2017 12:05 PM bp-fdbe5a5c-b63a-4647-ad29-11b672160605 6/4/2016 8:14 PM bp-71ba5250-6663-416d-9126-336962160511 5/10/2016 9:33 PM bp-cc69670f-2173-47f2-8ac1-90a602160511 5/10/2016 6:29 PM bp-24502f8e-cafb-4754-980c-ae56b2160321 3/21/2016 11:08 AM bp-00db636b-6534-4d92-883e-5dd902160202 2/2/2016 12:21 PM bp-51f371a4-82bd-4ea1-ac3e-ef8ff2151119 11/19/2015 10:06 AM

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You can try to modify multi-process settings to see if this has effect.

You can disable multi-process windows in Firefox by setting these prefs to false on the about:config page.

  • browser.tabs.remote.autostart = false (default)
  • browser.tabs.remote.autostart.2 = false

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.