This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Trying to play content on NBC Sports Gold w/ Flash Player on Mac OSX 10.13, video loads but will not start playing?

  • 2 replies
  • 3 have this problem
  • 11 views
  • Last reply by Shadow110

eharvey
eharvey
more options

When I try to play video on the NBC Sports Gold site with a Mac on OSX 10.13, it looks like the video loads and initializes but will not start playing. The site uses Flash Player. I have both the latest Firefox and Flash installed and I believe configured correctly.

When I try to play video on the NBC Sports Gold site with a Mac on OSX 10.13, it looks like the video loads and initializes but will not start playing. The site uses Flash Player. I have both the latest Firefox and Flash installed and I believe configured correctly.

All Replies (2)

WestEnd
WestEnd
more options

Did as well go to Adobe site and test your flash so that it works correctly?

Shadow110
Shadow110
more options

uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files and C:\Program Files(x86) Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 57.0.4 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.