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Yahoo emails have disappeared, but only on Yahoo Web Email, not on Thunderbird

  • 8 replies
  • 3 have this problem
  • 13 views
  • Last reply by Matt

JenMbeach5
JenMbeach5
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I had hundreds of emails just randomly vanish on their own, but they still appear in Thunderbird. Even though the TB emails are still there, and only the Yahoo Web emails have disappeared, the Yahoo Help Forum has stated that there is a conflict between Yahoo Web Mail and Thunderbird. In their words : "Be aware that a POP or an IMAP client may have deleted your messages. POP and IMAP clients are applications such as Microsoft Outlook, Mozilla Thunderbird" I have searched this forum, but can only find cases where the lost emails are the ones in TB. But if they still appear in TB, and only vanished on Yahoo Web Mail, and according to Yahoo, the cause is in TB - then what do I need to do in Thunderbird to restore or recover those lost/disappeared/deleted emails ?

I had hundreds of emails just randomly vanish on their own, but they still appear in Thunderbird. Even though the TB emails are still there, and only the Yahoo Web emails have disappeared, the Yahoo Help Forum has stated that there is a conflict between Yahoo Web Mail and Thunderbird. In their words : "Be aware that a POP or an IMAP client may have deleted your messages. POP and IMAP clients are applications such as Microsoft Outlook, Mozilla Thunderbird" I have searched this forum, but can only find cases where the lost emails are the ones in TB. But if they still appear in TB, and only vanished on Yahoo Web Mail, and according to Yahoo, the cause is in TB - then what do I need to do in Thunderbird to restore or recover those lost/disappeared/deleted emails ?

All Replies (8)

Matt
Matt
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Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
JenMbeach5
JenMbeach5 Question owner
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Matt said

Please add the troubleshooting information to your post To find the Troubleshooting information:
  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post. 


 Application Basics

   Name: Thunderbird
   Version: 52.5.0
   User Agent: Mozilla/5.0 (X11; Linux i686; rv:52.0) Gecko/20100101 Thunderbird/52.5.0
   Profile Directory: Open Directory

Modified by JenMbeach5

Matt
Matt
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11 Accounts and ALL with yahoo... you must be a loyal customer.

right click the problem account in the folder pane and select settings and make sure that the option in server settings to "leave mail on the server is turned on.

JenMbeach5
JenMbeach5 Question owner
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Matt said

11 Accounts and ALL with yahoo... you must be a loyal customer. right click the problem account in the folder pane and select settings and make sure that the option in server settings to "leave mail on the server is turned on.

Yes, currently it is clicked. However, it is possible that it was unclicked for a while, as I seem to remember that scenario. If that is the case, are the emails lost or can they be recovered ?

Matt
Matt
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They are not lost... they are in Thunderbird. Can you pop mail account put them back on the server? No it can not.

Can an IMAP account do it? Yes it can. Would I recommend it. No I would not.

JenMbeach5
JenMbeach5 Question owner
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Matt said

They are not lost... they are in Thunderbird. Can you pop mail account put them back on the server? No it can not. Can an IMAP account do it? Yes it can. Would I recommend it. No I would not.

Thank you. Is there any way to edit a post on here ? I am concerned that within all those codes that I pasted, that it might contain sensitive information.

JenMbeach5
JenMbeach5 Question owner
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Can anyone else tell me how to edit my post, please ?

Matt
Matt
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JenMbeach5 said

Can anyone else tell me how to edit my post, please ?

You click the button on the web site beside the post..... But the troubleshooting information contains nothing of a personal nature and have already been emailed to the three people who "have this problem".

My instructions here Tell you "Do not check box "Include account names"! " As you followed that instruction, the only personal information, the account names is not on the forum.