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webpage doesn't load

  • 5 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

ErwinPruim
ErwinPruim
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Hi,

Since today I can't use Firefox anymore. Version: Firefox Quantum 58 (64 bits). Till yesterday everything was just fine. What is the problem? I can open Firefox, but no page at all will load (doesn't matter which site, it applies to ALL sites I choose). In the top left the website keeps 'loading', but the screen is blank and stays blank. I get also no notification. When I use IE or Chrome everything just works perfect, so I'm sure it's not a Internet connection failure.

I allready uninstalled and reinstalled Firefox, but sadly there is no difference. I also tried cleaning the cache and selected 'no proxy' and of course read your FAQ's. Also I closed down my firewall and anti-virus, but also no difference. So please help with a solution!

Awaiting your reply.

Best regards, Erwin

Hi, Since today I can't use Firefox anymore. Version: Firefox Quantum 58 (64 bits). Till yesterday everything was just fine. What is the problem? I can open Firefox, but no page at all will load (doesn't matter which site, it applies to ALL sites I choose). In the top left the website keeps 'loading', but the screen is blank and stays blank. I get also no notification. When I use IE or Chrome everything just works perfect, so I'm sure it's not a Internet connection failure. I allready uninstalled and reinstalled Firefox, but sadly there is no difference. I also tried cleaning the cache and selected 'no proxy' and of course read your FAQ's. Also I closed down my firewall and anti-virus, but also no difference. So please help with a solution! Awaiting your reply. Best regards, Erwin

All Replies (5)

philipp
philipp
  • Moderator
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hi erwin, could you please test if the beta version from https://archive.mozilla.org/pub/firefox/candidates/59.0b4-candidates/build1/win64/en-US/Firefox%20Setup%2059.0b4.exe can address the issue?

ErwinPruim
ErwinPruim Question owner
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Hi Philip,

Sadly doesn't help. It's a version issue that I figured out. I downgraded to version 57 and Firefox works again. There is something interfering with version 58; what I don't know.

philipp
philipp
  • Moderator
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what kind of security software do you have in place?

ErwinPruim
ErwinPruim Question owner
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I use Avast Pro antivirus and Comodo firewall, both are up to date

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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See also:

  • bug 1433065 - Firefox 58 is not loading any pages (including about: pages)

(please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html)