This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

aferguson
aferguson
more options

When I open my e-mail and go to the page it automatically goes back to my e-mail list. I am unable to open and read. This has been happening for about a week.

When I open my e-mail and go to the page it automatically goes back to my e-mail list. I am unable to open and read. This has been happening for about a week.

All Replies (1)

FredMcD
FredMcD
more options

This is a known issue. https://support.mozilla.org/en-US/kb/update-firefox-latest-version?cache=no Did you update Firefox to the latest version 58.0.1

Separate Security Issue: Update your Flash Player Note: Windows users should download the ActiveX for Internet Explorer. and the plugin for Plugin-based browsers (like Firefox).

Note: Windows 8 and Windows 10 have built-in flash players and Adobe will cause a conflict. Install the plugin only. Not the ActiveX.

Flash Player Version: Version 28.0.0.137

https://get.adobe.com/flashplayer/ Direct link scans current system and browser Note: Other software is offered in the download. <Windows Only>

https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, Win IE . . . .) Note: Other software is offered in the download. <Windows Only> +++++++++++++++++++ See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration