This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

SpacePilot Pro stopped working after updates today 01.02.18

  • 2 replies
  • 3 have this problem
  • 4 views
  • Last reply by David.66

more options

When I opened Firefox today it told me to wait until it had finished installing updates, which I have allowed it to do automatically. When it loaded with my home page, Onshape's login page, I logged in to Onshape and loaded the project I wanted to work on. All of these steps are completed, as always, with an ordinary mouse. Once the 3D model I wanted to work on had opened, I tried to manipulate it with my SpacePilot Pro 3D mouse. The software did not respond in any way to the SpacePilot. This has happened before, but in the past by shutting the PC down after reloading the driver from £d Connexion's website, the 3D mouse has started working again. But not this time. I have tried everything I can think of, but the 3D mouse appears to be ignored by Firefox when Onshape is running. Please help, thank you.

When I opened Firefox today it told me to wait until it had finished installing updates, which I have allowed it to do automatically. When it loaded with my home page, Onshape's login page, I logged in to Onshape and loaded the project I wanted to work on. All of these steps are completed, as always, with an ordinary mouse. Once the 3D model I wanted to work on had opened, I tried to manipulate it with my SpacePilot Pro 3D mouse. The software did not respond in any way to the SpacePilot. This has happened before, but in the past by shutting the PC down after reloading the driver from £d Connexion's website, the 3D mouse has started working again. But not this time. I have tried everything I can think of, but the 3D mouse appears to be ignored by Firefox when Onshape is running. Please help, thank you.

All Replies (2)

more options

Does that mouse driver load anything like addon into FF?

more options

I don’t know, because I don’t know what addon is. Is it easy to find out?