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Unable to log on to the ATO, Auskey not working

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  • 2 have this problem
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  • Last reply by Outback246

Outback246
Outback246
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Trying to log on to the ATO Tax Agent portal, the message 'Credentials required'. I have installed the Auskey installer from the ATO website, and it is showing as an installed extension in Firefox. I am able to log in using IE, so there is no problem with my Auskey credential. Any help would be appreciated, as I prefer to use Firefox. Thanks Peter

Trying to log on to the ATO Tax Agent portal, the message 'Credentials required'. I have installed the Auskey installer from the ATO website, and it is showing as an installed extension in Firefox. I am able to log in using IE, so there is no problem with my Auskey credential. Any help would be appreciated, as I prefer to use Firefox. Thanks Peter
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Outback246
Outback246 Question owner
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Have now managed to log onto the ATO using Auskey. Solution was to reset Firefox, then re-install the Auskey extension.