This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How to remove Opening error message

  • 1 reply
  • 2 have this problem
  • 7 views
  • Last reply by sfhowes

more options

I'm not receiving emails on my account and get this message: The RETR command did not succeed. Error retrieving a message. Mail server pop3.tiscali.co.uk responded: cannot open file '/nfs2/mailgb/mail_03/3c/3e/simontomsett%tiscali.co.uk/0A7000355C8B3B42.msg' errno 2, file does not exist

Other email accounts on Tbird are still working.

How do I fix it?

I'm not receiving emails on my account and get this message: The RETR command did not succeed. Error retrieving a message. Mail server pop3.tiscali.co.uk responded: cannot open file '/nfs2/mailgb/mail_03/3c/3e/simontomsett%tiscali.co.uk/0A7000355C8B3B42.msg' errno 2, file does not exist Other email accounts on Tbird are still working. How do I fix it?

Chosen solution

This can happen when there's a corrupted message on the mail server that blocks the download of other messages to TB. Open the account from the tiscali webmail page and delete messages one-at-a-time until normal downloading to TB resumes.

Read this answer in context 👍 1

All Replies (1)

more options

Chosen Solution

This can happen when there's a corrupted message on the mail server that blocks the download of other messages to TB. Open the account from the tiscali webmail page and delete messages one-at-a-time until normal downloading to TB resumes.