This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I signed into my tax program and it wants me to verify my id but nothing pops up on the screen is blank so i can not go any further can you help

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

helpmeplease2
helpmeplease2
more options

I have windows vista not sure why its not working i unchecked block pop-ups still not working

I have windows vista not sure why its not working i unchecked block pop-ups still not working

All Replies (2)

Timtak
Timtak
more options

I presume that your tax program is online and that you are using Firefox to access it.

Could it be that you have more than one add/pop up blocker installed? If you start firefox in safe mode by shutting it down and then pressing shift before you slick on Firefox to start it again, you can try Firefox without any extension (including add blockers such as Add Block Plus) and that might help.

You might also try in another browser.

FredMcD
FredMcD
more options

Agreed.