Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can't get to comments with fire fox but can with MS IE and ipad

  • 4 replies
  • 1 has this problem
  • 3 views
  • Last reply by cor-el

more options

I cannot access the comments with firefox on the ny magazine web site. This just started a week or two ago. I have ublock ad blocker, which I disabled. I uninstalled ublock and installed adblock plus and then uninstalled it. None of this gave me access to the comments. It must be firefox because I can access them on MS IE and my ipad.

Can anyone help?

I cannot access the comments with firefox on the ny magazine web site. This just started a week or two ago. I have ublock ad blocker, which I disabled. I uninstalled ublock and installed adblock plus and then uninstalled it. None of this gave me access to the comments. It must be firefox because I can access them on MS IE and my ipad. Can anyone help?

All Replies (4)

more options

Make sure you are not blocking content.

Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?

more options

Thanks, Fred. But I've traced the problem to firefox, which has - all of a sudden - decided the website is unsafe - the same web site I've visited for years now. Possibly firefox has changed something recently or maybe the site has changed something. However, I can still access it through MS Edge and ios, so have to think about whether I want to keep firefox as my browser.

more options

Did you try Safe Mode?

more options

Firefox 42+ has a Tracking Protection feature that is enabled by default in Private Browsing mode. Firefox shows a shield icon at the left end of the location/address bar in case content is blocked by Tracking Protection, click the shield icon for more information.

You can disable this feature in "Options/Preferences -> Privacy & Security" or via the about:privatebrowsing page that get when you open a New Private Window.

  • Options/Preferences -> Privacy & Security: "Use Tracking Protection in Private Windows"