This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

captcha not showing at all

  • 1 reply
  • 2 have this problem
  • 6 views
  • Last reply by cor-el

merakii
merakii
more options

okay so no matter what website i go on, the captcha box just doesn't show. i have this problem with only firefox. when i go onto the same website but in chrome, the captcha appears perfectly. and i also tried to do the safe mode thing but it still didn't work.

okay so no matter what website i go on, the captcha box just doesn't show. i have this problem with only firefox. when i go onto the same website but in chrome, the captcha appears perfectly. and i also tried to do the safe mode thing but it still didn't work.

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block (wanted) content (Adblock Plus, NoScript, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block (wanted) content.

  • make sure your extensions and filters are updated to the latest version

There is Tracking Protection that can block (wanted) content.

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Appearance
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window