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NYTimes video does not play

  • 3 replies
  • 1 has this problem
  • 5 views
  • Last reply by Shadow110

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On OS X 10.13.3 , Firefox 58.0.2 videos on the NYTimes site don't play; the cursor spins endlessly. The same videos hosted on Youtube play normally.

E.g.,

https://www.youtube.com/watch?v=kF7_HS_sihI -- OK

Same video (I think) on the NYtimes site: https://www.nytimes.com/video/science/100000005768876/pelican-spiders-ancient-assassins-that-eat-their-own-kind.html?playlistId=100000002331748

won't play

On OS X 10.13.3 , Firefox 58.0.2 videos on the NYTimes site don't play; the cursor spins endlessly. The same videos hosted on Youtube play normally. E.g., https://www.youtube.com/watch?v=kF7_HS_sihI -- OK Same video (I think) on the NYtimes site: https://www.nytimes.com/video/science/100000005768876/pelican-spiders-ancient-assassins-that-eat-their-own-kind.html?playlistId=100000002331748 won't play

All Replies (3)

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The link to NYT URL above is I think a subscription page as there is a login at page top. Do you have a subscription to the NYT web account ?

More information please.

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I do have a subscription -- being logged in does not change behavior for me I checked with Safari -- you do not need to be logged in to play (at least some of ) the videos, e.g,

https://nyti.ms/2G43nk5

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REFRESH INSTRUCTIONS

Please Refresh but do this 1st: Delete your Cookies and Cache and TEST.

then

TEST....... If no issues then Extensions which need to be added back in 1 at a time and tested ..... Or it is your Profile : Make a new one and test ...:

If is your Profile :

Note: Any customization will revert back to default, you will also need to reinstall Extensions.

Please let us know if this solved your issue or if need further assistance.