gmail account recieves email but won't send
i set up a gmail account in thunderbird no problem. i recieve email fine but when i try to send an email it goes to a new window trying to make me sign in on the gmail site but when i try to do that nothing happens as you can see in my screenshot
i set up a gmail account in thunderbird no problem. i recieve email fine but when i try to send an email it goes to a new window trying to make me sign in on the gmail site but when i try to do that nothing happens as you can see in my screenshot
Chosen solution
Update to the latest version of Thunderbird. OAuth2 authentication is broken in versions prior to 52. https://www.mozilla.org/thunderbird/
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this is the troubleshoot result if it helps
Application Basics
Name: Thunderbird Version: 45.8.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Thunderbird/45.8.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20170305125302 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account4:
INCOMING: account4, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account6:
INCOMING: account6, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, passwordCleartext, true
account8:
INCOMING: account8, , (pop3) pop3.live.com:995, SSL, passwordCleartext
OUTGOING: , smtp.live.com:587, alwaysSTARTTLS, passwordCleartext, true
account17:
INCOMING: account17, , (pop3) pop.gmail.com:995, SSL, passwordCleartext
OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
Crash Reports
Extensions
Lightning, 4.7.8, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
dom.apps.reset-permissions: true
extensions.lastAppVersion: 45.8.0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.crash-guard.glcontext.appVersion: 45.8.0
gfx.crash-guard.glcontext.deviceID: 0x0a16
gfx.crash-guard.glcontext.driverVersion: 10.18.10.3412
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 2e367268-5d90-4cc8-8d95-dcbaf67abd9
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1520774896
places.history.expiration.transient_current_max_pages: 104858
plugin.importedState: true
security.disable_button.openCertManager: false
security.disable_button.openDeviceManager: false
Graphics
Adapter Description: Intel(R) HD Graphics Family
Vendor ID: 0x8086
Device ID: 0x0a16
Adapter RAM: Unknown
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Driver Version: 10.18.10.3412
Driver Date: 1-22-2014
Direct2D Enabled: false
DirectWrite Enabled: false (6.2.9200.22164)
ClearType Parameters: ClearType parameters not found
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.316930d51ea9)
GPU Accelerated Windows: 0
AzureCanvasBackend: skia
AzureSkiaAccelerated: 0
AzureFallbackCanvasBackend: cairo
AzureContentBackend: cairo
JavaScript
Incremental GC: 1
Accessibility
Activated: 0 Prevent Accessibility: 0
Library Versions
Expected minimum version
Version in use
NSPR
4.12
4.12
NSS
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS Util
3.21.3
3.21.3
NSS SSL
3.21.3 Basic ECC
3.21.3 Basic ECC
NSS S/MIME
3.21.3 Basic ECC
3.21.3 Basic ECC
You appear to have three gmail accounts. Do none of them work?
The otherr 2 work, the aetting were imported long time ago from outlook express. The new one was created afterward. I checked the settings and they seemed to be pretty much the same
Chosen Solution
Update to the latest version of Thunderbird. OAuth2 authentication is broken in versions prior to 52. https://www.mozilla.org/thunderbird/
christ1 said
Update to the latest version of Thunderbird. OAuth2 authentication is broken in versions prior to 52. https://www.mozilla.org/thunderbird/
That did it! Thanks for your support