This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox passwords lost following a Reset

  • 2 replies
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

Edradour
Edradour
more options

Hello, Firefox has 'lost' my passwords following a reset. The reset was 'recomended' by FF because it was slow starting. I use a master password on the passwords file.

I've tried to follow some standard solutions to the problem but: 1) There is no "Old Firefox" folder - neither on my desktop, nor elsewhere.

2) Either FF did not create a new profile, or it replaced the old one. Given the age of the timestamps in the folder, I think it did not create a new folder.

I have, manually, created a new profile folder.

3) I have found 'key3.db'. 'key4.db' and 'logins.json', and copied them to my new profile folder.

logins.json seems to contain old pasword info, but the info encrypted. New passwords appear to be added to the file as usual and displayed, but old ones are not being displayed or used.


OS: Windows 7 I also have FF Developer Edition installed.

Hello, Firefox has 'lost' my passwords following a reset. The reset was 'recomended' by FF because it was slow starting. I use a master password on the passwords file. I've tried to follow some standard solutions to the problem but: 1) There is no "Old Firefox" folder - neither on my desktop, nor elsewhere. 2) Either FF did not create a new profile, or it replaced the old one. Given the age of the timestamps in the folder, I think it did not create a new folder. I have, manually, created a new profile folder. 3) I have found 'key3.db'. 'key4.db' and 'logins.json', and copied them to my new profile folder. logins.json seems to contain old pasword info, but the info encrypted. New passwords appear to be added to the file as usual and displayed, but old ones are not being displayed or used. OS: Windows 7 I also have FF Developer Edition installed.

Chosen solution

OK, solved

Read this answer in context 👍 0

All Replies (2)

Edradour
Edradour Question owner
more options

Chosen Solution

OK, solved

FredMcD
FredMcD
more options

That was very good work. Well done.

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.