This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

why cant I log into my bank account on firefox but I can on Google chrome very easily

  • 10 replies
  • 1 has this problem
  • 3 views
  • Last reply by James

more options

I have recently on tried numerous occasions to log onto my bank account and I get this website is not safe etc etc etc. Its obviously safe on my Norton websafe check although why I even bothered with that I dont know. I can get onto it with Google Chrome with no problems at all, so why is firefox not working

I have recently on tried numerous occasions to log onto my bank account and I get this website is not safe etc etc etc. Its obviously safe on my Norton websafe check although why I even bothered with that I dont know. I can get onto it with Google Chrome with no problems at all, so why is firefox not working

All Replies (10)

more options

Please provide the URL of your bank website.

more options

https://personal.natwest.com/

Hardly anything out of the ordinary, as soon as you click the log in page is when I get the error secure connection failed

https://www.nwolb.com/default.aspx

more options

Well, they have certificate issued by Symantec, and since version 60 Mozilla (and Google) won't trust some Symantec certs. In v 59 they may have a warning.

So since v 60 you won't be able to login to this site. Actually using any other browser too (chromium-based, i'm not sure about IE/Edge).

more options

Thanks for your reply TyDraniu How ridiculous is that, Mozilla wont let me log onto my own bank!!

Is there any way of getting Mozilla into the real world then, whats the point in using them at all if they wont let me do one of the most important things I have to do a few times a month. Dont these idiots realise the internet is for more than Facebook and twitter and hmmmmmm.........

more options

So absolutely no support from Mozilla then

more options

Today I'm able to get into this page and cert is quite new (should not be deprecated yet). They have a long time to update their cert before it'll be distrusted.

https://wiki.mozilla.org/CA/Upcoming_Distrust_Actions

Modified by TyDraniu

more options

Sorry mate, that really means nothing to me, I'm just an average bloke trying to log onto my bank website. Are mozilla just a load of boys showing off what they can do with computers because thats the impression I'm getting. Google chrome logs on in an instant.

more options

AFAIK FF59.0.1 is the release using anyting like FF60 is beta and not be used. So if the OP is FF60 then first would be go back to the Latest Release and try again. Also a screen of the actually error would help to know what it is saying. When I get home I try that link in FF59.0.1x64 to see what it does for me as at work they forced use to use Chrome only.

more options

WestEnd said

AFAIK FF59.0.1 is the release using anyting like FF60 is beta and not be used. So if the OP is FF60 then first would be go back to the Latest Release and try again.

The Beta channel builds is not nearly as unstable as you may think so please stop telling people they should not use or try them.


andybeee12345 said

So absolutely no support from Mozilla then

This is a forum where replies on forums can take minutes to hours or longer as it is not a one on one or instant chat.

Modified by James

more options

Modified by James