automatic update error "error platform version '59.0' is not compatible with minVersion >= 58.0.2 maxVersion <= 58.0.2. How do I fix this and still keep my favs
There was an automatic update error. When I try to open/access firefox I receive this error message: "error platform version '59.0' is not compatible with minVersion >= 58.0.2 maxVersion <= 58.0.2. How do I fix this and still keep my bookmarks? Thanks!
All Replies (2)
Hi, so dig your Profile out and save it.
for future, keep a copy.
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. Reinstall with Current Release Firefox 59.0 with a Full Version Installer
Please let us know if this solved your issue or if need further assistance.
Modified by Shadow110
An error message about XPCOM missing or about platform version usually happens because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox program folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You can do a clean reinstall to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.