Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Migrated Profile but don't see old mail

  • 5 replies
  • 2 have this problem
  • 1 view
  • Last reply by christ1

slug
slug
more options

I installed a new hard drive and sid a clean install of Windows and all my programs. After installing Thunderbird I copied my old Profile to the new hard drive - Username|App Data|Roaming|Thunderbird|Profiles|

But when I start Thunderbird, I'm only seeing my new mail - not the 4+ years of mail I thought I was moving over.

The Profile is 1.04 GB but I'm only seeing 600 emails - emails I've received in the last week.

What am I doing wrong?

I installed a new hard drive and sid a clean install of Windows and all my programs. After installing Thunderbird I copied my old Profile to the new hard drive - Username|App Data|Roaming|Thunderbird|Profiles| But when I start Thunderbird, I'm only seeing my new mail - not the 4+ years of mail I thought I was moving over. The Profile is 1.04 GB but I'm only seeing 600 emails - emails I've received in the last week. What am I doing wrong?

All Replies (5)

christ1
christ1
  • Top 25 Contributor
more options
I copied my old Profile to the new hard drive - Username|App Data|Roaming|Thunderbird|Profiles|

Please provide absolute path names from where and to where you copied stuff, as well as the actual folder(s) you copied.

Modified by christ1

slug
slug Question owner
more options

christ1 said </blockquote> Please provide absolute path names from where and to where you copied stuff, as well as the actual folder(s) you copied. </blockquote>


From is my old hard drive.

From: Users|Christine|AppData|Roaming|Thunderbird|Profiles|eumvrzu.default


To is my new SSD and new installation of Thunderbird.

To: Users|Chris|AppData|Roaming|Thunderbird|Profiles|eumvrzu.default

I copied all the folders in the eujmvrzu.default folder.


In Server Settings|Message Storage, the Local Directory is: C:\Users\Chris\AppData\Roaming\Thunderbird\Profiles\eujmvrzu.default\ImapMail\imap.googlemail-1.com


eujmvrzu.default is 1.01 GB 362 Files, 42 Folders on the old drive and eujmvrzu.default is 1.06 GB 368 Files, 42 Folders on the new drive

The difference in size is because I've run the new Thunderbird for a week and have downloaded 645 new messages.

I do see one anomaly and wonder if this is an issue.

I have 3 folders in ImapMail imap.cox.net - 149 MB imap.googlemail.com - 17 KB imap.googlemail-1.com - 753 MB

All of the mail in my new installation of Thunderbird totals about 60 MB.

Am I not using the map.googlemail-1.com folder in this new installation of Thunderbird?

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Are you saying you copied the 'eujmvrzu.default' profile name folder and put it in the : C:\Users\Chris\AppData\Roaming\Thunderbird\Profiles folder

Access this: C:\Users\Chris\AppData\Roaming\Thunderbird folder please open the 'profiles.ini' file using Notepad and post an image of it's contents.

slug
slug Question owner
more options

Toad-Hall said

Are you saying you copied the 'eujmvrzu.default' profile name folder and put it in the : C:\Users\Chris\AppData\Roaming\Thunderbird\Profiles folder

Yes

Access this: C:\Users\Chris\AppData\Roaming\Thunderbird folder please open the 'profiles.ini' file using Notepad and post an image of it's contents.

OK, I think you've found the problem. I think my new .ini is pointing to the wrong thing.

Old hard drive Profile location: (Username is Christine) Users|Christine|AppData|Roaming|Thunderbird|Profiles|eumvrzu.default

Profile.ini from old drive:

[General] StartWithLastProfile=1

[Profile0] Name=default IsRelative=1 Path=Profiles/eujmvrzu.default


New hard drive Profile location: (note, username is Chris, not Christine) Users|Chris|AppData|Roaming|Thunderbird|Profiles|eumvrzu.default

Profile.ini from new drive:

[General] StartWithLastProfile=1

[Profile0] Name=Christine IsRelative=1 Path=Profiles/eujmvrzu.default


So, do I need to change the "Name=" to Chris in the new Profile.ini or do I change it to default?

christ1
christ1
  • Top 25 Contributor
more options

You don't need to change anything in profiles.ini. Just keep in mind, your profile name on the new computer is 'Christine' pointing to the profile directory 'eujmvrzu.default'.

eujmvrzu.default is 1.01 GB 362 Files, 42 Folders on the old drive and eujmvrzu.default is 1.06 GB 368 Files, 42 Folders on the new drive The difference in size is because I've run the new Thunderbird for a week and have downloaded 645 new messages.

So the delta would be roughly 50 or 60 MB.

I do see one anomaly and wonder if this is an issue. I have 3 folders in ImapMail imap.cox.net - 149 MB imap.googlemail.com - 17 KB imap.googlemail-1.com - 753 MB All of the mail in my new installation of Thunderbird totals about 60 MB.

So basically you're missing about 750 MB worth of email messages? If so, why is the delta of the size of the profile on the old and the new computer only about 50 - 60 MB? Where are those 750 MB of missing emails?

What is your account type - POP or IMAP?

Am I not using the map.googlemail-1.com folder in this new installation of Thunderbird?

You can check underneath Account Settings - Server Settings: what is the full path in the 'Local directory' field?