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Instanet authentisign no longer works - it just spins in design.

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by Shadow110

jrandmdh
jrandmdh
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I use Instanet Solutions Authentisign to have customers sign documents electronically. It used to work great but has now stopped working. The green hashes just keep circling when it is trying to assemble the design package. I have cleared history/cookies, etc restarted and nothing works. It was working just fine until today.

Help!

Mike

I use Instanet Solutions Authentisign to have customers sign documents electronically. It used to work great but has now stopped working. The green hashes just keep circling when it is trying to assemble the design package. I have cleared history/cookies, etc restarted and nothing works. It was working just fine until today. Help! Mike
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Chosen solution

Hi,Glad to hear that your problem has been resolved. If you haven't already, *Please select the answer that solves the problem (Yours)*. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.

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jrandmdh
jrandmdh Question owner
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I figured out why it stopped working. The other day I installed the Facebook multiple message delete add on. I disabled it and Instanet is now working. I deleted the add on from my system.

Shadow110
Shadow110
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Chosen Solution

Hi,Glad to hear that your problem has been resolved. If you haven't already, *Please select the answer that solves the problem (Yours)*. This will help other users with similar problems find the solution more easily. Thank you for contacting Mozilla Support.