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Why are updates crashing when I perform "updates and restart"?

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

gord_moore
gord_moore
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My computer freezes. I go to "updates and restart" and initiate the task. Firefox commences an update and after a long period of time, informs me that they are unable to complete the updates and have to "undo" the updates. I then have to wait another long period of time. All in all, I am unable to use my computer for approximately an hour. Any explanation?

My computer freezes. I go to "updates and restart" and initiate the task. Firefox commences an update and after a long period of time, informs me that they are unable to complete the updates and have to "undo" the updates. I then have to wait another long period of time. All in all, I am unable to use my computer for approximately an hour. Any explanation?

Chosen solution

Hi, would imagine something is corrupted. Please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

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All Replies (2)

Shadow110
Shadow110
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Chosen Solution

Hi, would imagine something is corrupted. Please : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :

Reinstall with Current Release Firefox 59.0.2 with a Full Version Installer

Please let us know if this solved your issue or if need further assistance.

FredMcD
FredMcD
more options

It should not happen like that.

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.